K2S Global Solutions, LLC · 8 hours ago
Customer Service Technician
Tallahassee, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expK2S Global Solutions, LLC is seeking a Customer Service Technician to operate at a Tier I support level for software issues. The role involves providing software support, diagnosing basic software issues, and collaborating with development teams to assist with routine tasks.
Information Technology & Services
Responsibilities
Provide software support for applications used by the Office of Work Program and Budget (OWPB), following documented procedures and checklists
Diagnose and resolve basic software issues; escalate complex problems to senior technical staff as needed
Enter and maintain accurate support data in the tracking system
Assist in debugging and troubleshooting mainframe operating systems under supervision
Support efforts to convert legacy mainframe reports into modern software products
Learn and apply standard practices for system modernization and data integration
Collaborate with development teams to understand technical direction and assist with routine tasks
Participate in quality improvement activities and document findings for review
Assist in testing system changes and enhancements, including preparing basic test scenarios and validating results
Help maintain and update automated reports used by OWPB and District offices
Provide basic analysis of software issues impacting financial management systems and recommend escalation when necessary
Support routine monitoring of system performance and report anomalies to senior staff
Assist in documenting workflows and system processes for future reference and training
Learn and use a variety of platforms, including legacy mainframe and modern applications, to support OWPB operations
Communicate effectively with internal users to gather information about issues and provide status updates
Qualification
Required
Associate or bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field
Equivalent work experience
0 to 1 year of IT work experience in computer systems or support
Demonstrated working knowledge of basic hardware and software products
Problem solving/troubleshooting skills
Company
K2S Global Solutions, LLC
At K2S Global Solutions, our goal is to empower job seekers by providing access to top-tier job opportunities, personalized career development, and comprehensive training programs.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase