Metaminds · 16 hours ago
Salesforce Solutions Architect
Chicago, IL
Contract
Hybrid
Senior Level, Lead/Staff
9+ years expMetaminds is seeking a highly skilled Salesforce Solutions Architect with extensive experience in Service Cloud and Agentforce. The role involves gathering complex business requirements, architecting strategic solutions, and implementing Salesforce functionalities to enhance efficiency within contact center operations.
Management Consulting
Hiring Manager
Sanjay San J
Responsibilities
Gather and analyze business requirements from stakeholders and translate them into functional specifications for Salesforce solutions
Design and implement Salesforce Service Cloud solutions including Case Management, Omni-Channel routing, Knowledge Management, and email integration
Design end-to-end Agentforce solution including AI agents, orchestrations, data models, prompt builds
Design and tune ‘Agent Actions’ using flows to empower agents to execute business logic
Provide support to end-users on Salesforce Service Cloud and Agentforce functionalities
Experience working with development teams working in offshore
Review the solution implemented by the developers to ensure they adhere to best practices and standards
Work closely with other solution architects in the team, business analyst, QA analyst and project managers to deliver effective Salesforce solutions
Qualification
Required
Bachelor degree in Computer Science, Engineering, or a related field
9+ years hands-on experience as a Salesforce Solution Architect with extensive experience in Service Cloud, with at least 2 years of Agentforce solution/implementation experience
Outstanding business acumen with strong ability to understand complex business processes/flows and translate them into functional solutions
Strong experience in Service Cloud capabilities and features like Service Console, Case Management, Omni-Channel routing, Knowledge Management, CTI integration, Email integration, and Agentforce functionalities
Proven experience and deep understanding of Agentforce design/configuration, Einstein Copilot and Prompt Builder and experience in designing autonomous agents
In-depth knowledge of Salesforce architecture, data model, and security model
Salesforce Service Cloud certification, and Agentforce Agentblazer Legend is a plus
Company
Metaminds
MetaMinds is a global Business Consulting and Services firm, founded in 2024, delivering innovative technology and workforce solutions across the U.K., Europe, Canada, the USA, LATAM, Mexico, and India.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase