Peak Support · 18 hours ago
Learning & Development Training Specialist | Philippines
United States
Full-time
Remote
Mid LevelPeak Support is a rapidly growing services provider that focuses on delivering exceptional customer service and support. They are seeking a Learning & Development (L&D) Training Specialist to design, implement, and deliver training programs that empower employees and enhance their skills for career advancement.
Business DevelopmentCustomer ServiceOperating Systems
Responsibilities
Collaborate across functions to identify skill gaps and development needs throughout the organization
Create and update Peak Support internal training programs and materials, ensuring they align with our values and goals
Lead our internal trainings, workshops, and follow-up sessions such as new hire onboarding, leadership training, process trainings, etc
Collect feedback from participants and managers to measure the effectiveness of training programs and make improvements as needed
Collaborate across functions to implement leadership development initiatives and succession planning strategies
Maintain accurate records of training activities, participant progress, and training outcomes through tracking and post-training reporting
Stay updated on industry best practices and incorporate the latest leadership development trends into our training programs
Qualification
Required
Complete alignment to the Peak Support Core Values
Strong leadership and collaboration skills
Solid understanding of leadership principles, with the ability to translate theory into practical, actionable training
Excellent oral and written communication skills, along with the ability to engage and inspire others
Great interpersonal skills to build rapport and trust with team leaders and managers
Ability to adjust and customize training programs to diverse audiences and adapt to changing business needs
Proficiency in using training tools, learning management systems, and virtual training platforms
Benefits
Competitive compensation and excellent benefits.
Comprehensive training and development programs.
A fun, inclusive workplace culture.
Opportunities for personal and professional growth.
Company
Peak Support
Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-18Acquired
Leadership Team
Jonathan Steiman
Founder & CEO
Hannah Steiman
Co-Founder & Head of Growth
Recent News
PR Newswire
2023-10-26
Company data provided by crunchbase