Cirrus Systems, Inc. · 18 hours ago
Technical Support Agent
Portsmouth, NH
Full-time
Onsite
New Grad, Entry Level
$21/hr - $24/hrCirrus Systems, Inc. is looking to build a world-class support team and is seeking a Technical Support Agent. This role involves providing fast, effective, and professional support to customers and installers of Cirrus products, diagnosing and resolving product issues to ensure a frictionless product experience.
ElectronicsLightingManufacturing
Responsibilities
Receive, assign, and manage support requests via phone or email
Talk with customers to resolve issues through a series of actions
Follow support processes to identify and resolve level 1 support issues
Follow the escalation process to push complex issues to level 2 support
Accurately process and record call transactions using support ticketing software
Track tickets through the support process until completion, including appropriate follow-up
Create orders for replacement parts and track returns to ensure that parts are returned per warranty guidelines
Align performance to assigned KPI goals individually and for your team
Perform additional duties as assigned
Qualification
Required
Strong organizational skills, problem-solving, and attention to detail
Exceptional phone etiquette
The ability to manage multiple priorities and be comfortable working under pressure
Self-motivated and able to work in a team environment
Ability to give full attention to what other people are saying, to use logic and reason to identify the strengths and weaknesses of alternative solutions
A basic knowledge of software and hardware for personal computers and smartphones
A technical mindset with a passion to learn about and understand our product
Excellent written and verbal communication skills to deal effectively with internal and external contacts
Knowledge of customer service principles and practices
Ability to learn new skills, software, hardware, and repair processes
Innovative thinker who is positive, proactive, and readily embraces change
High school diploma or equivalent required
Must be able to sit for long periods of time
Position requires use of headset/microphone
Ability to lift, carry, and move up to 50 lbs
Preferred
Customer Service/Support, Communications, or electronics field a plus
Company
Cirrus Systems, Inc.
Cirrus is a technology and digital solutions provider that is changing the industry by making high-quality, high-definition digital signage an affordable solution for our customers.
Founded in 2010
51-200 employees
H1B Sponsorship
Cirrus Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$4.05MKey Investors
Maine Technology Institute
2024-02-08Series Unknown· $4M
2017-12-05Grant· $0.03M
2017-08-22Grant· $0.02M
Leadership Team
Dan Kerluke
Chief Growth Officer
Recent News
Maine Technology Institute
2022-05-19
Company data provided by crunchbase