LinearB · 1 hour ago
Customer Success Manager
Boston, MA
Full-time
Hybrid
Mid Level
3+ years expLinearB is seeking a Customer Success Manager to partner with customers and drive measurable business impact through their AI Productivity Platform. The role involves managing customer relationships, ensuring high product adoption, and collaborating with internal teams to enhance customer experience and satisfaction.
AnalyticsInformation TechnologyMachine LearningSoftware
Responsibilities
Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post-launch success
Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value
Schedule and conduct regular check-ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues
Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn
Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap
Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success
Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships
Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product
Qualification
Required
3-5 years in a customer-facing, technical role for a B2B SaaS product, ideally with experience managing relationships with technical buyers
Strong technical understanding of the Dev-Ops space, able to engage with customers on a technical level and translate complex concepts into actionable advice
Proven track record of building and managing customer relationships, including working with senior level executives to ensure client success and satisfaction
Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to both technical and non-technical stakeholders
Strong ability to balance customer needs with business objectives, using data to make informed decisions that drive customer satisfaction and success
Comfortable working in a fast-paced, rapidly-scaling startup environment, with the ability to wear multiple hats and adapt to evolving needs
Ability to work seamlessly with Sales, Product, Technology, and Marketing teams to align on customer needs and deliver comprehensive solutions
BS/MS or equivalent experience in a technical or business-related field
Company
LinearB
LinearB's Software Engineering Intelligence (SEI) platform translates insights from engineering data into powerful workflow automations.
51-200 employees
H1B Sponsorship
LinearB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
$84.04MKey Investors
Tribe CapitalBattery VenturesAriel Maislos
2026-01-20Series Unknown· $11.31M
2022-05-02Series B· $50M
2021-03-10Series A· $16M
Leadership Team
Dan Lines
Co-founder and COO
Ori Keren
Co Founder
Recent News
2026-01-21
EIN Presswire
2025-04-03
2025-03-21
Company data provided by crunchbase