Excelon Solutions · 9 hours ago
Desktop Support Technician
Winona, MN
Contract
Hybrid
New Grad, Entry LevelExcelon Solutions is seeking a Desktop Support Technician to provide onsite and remote support for end users. The role involves troubleshooting hardware and software issues, managing service requests, and conducting site surveys.
Cloud ManagementConsultingInformation TechnologySoftware
Hiring Manager
Abhishek verma
Responsibilities
Deliver onsite and remote support for end users, resolving incidents relating to EUC equipment including desktops, laptops, peripherals, and mobile devices
Provide Break/Fix support, troubleshooting, and issue resolution for hardware and software failures
Initiate and manage the creation of tickets for each reported issue, ensuring that all incidents are accurately logged and tracked through resolution
Conduct pre-installation and site surveys in alignment with requirements for network connectivity, power, and coordination with third-party suppliers
Perform IMACD (Install, Move, Add, Change, Dispose) hardware and software operations as per service requests
Carry out asset refresh activities and manage the disposal of hardware in accordance with company policies
Qualification
Required
Deliver onsite and remote support for end users, resolving incidents relating to EUC equipment including desktops, laptops, peripherals, and mobile devices
Provide Break/Fix support, troubleshooting, and issue resolution for hardware and software failures
Initiate and manage the creation of tickets for each reported issue, ensuring that all incidents are accurately logged and tracked through resolution
Conduct pre-installation and site surveys in alignment with requirements for network connectivity, power, and coordination with third-party suppliers
Perform IMACD (Install, Move, Add, Change, Dispose) hardware and software operations as per service requests
Carry out asset refresh activities and manage the disposal of hardware in accordance with company policies
Company
Excelon Solutions
Excelon Solutions offers salesforce, AWS services, VMware, microsoft azure, and IT services.
Founded in 2014
201-500 employees
H1B Sponsorship
Excelon Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (72)
2024 (24)
2023 (20)
2022 (46)
2021 (28)
2020 (21)
Funding
Current Stage
Growth StageCompany data provided by crunchbase