Lumen Solutions Group Inc. · 6 days ago
Network Technician (Network Support Specialist)
Columbia, SC
Full-time
Onsite
Senior Level, Lead/Staff
$35/hr - $38/hr
10+ years expLumen Solutions Group Inc. is seeking an experienced Network Support Specialist to support and maintain enterprise network infrastructure and Microsoft 365 environments across critical sites. This role involves hands-on wired and wireless network support, infrastructure projects, and participation in an on-call rotation.
Information Technology & Services
Responsibilities
Troubleshoot and resolve wired and wireless network issues
Manage help desk tickets, network account onboarding/offboarding, and infrastructure incidents
Participate in on-call rotation every 3 weeks for critical network outages (Level 1 & Level 2 support)
Assist with network rollouts, upgrades, cleanups, and infrastructure improvement projects
Support Microsoft administration tasks including Entra ID (Azure AD), Microsoft 365, Group Policy, and user provisioning
Perform basic Windows Server administration, monitoring, patching, and maintenance
Maintain network documentation and asset inventory
Qualification
Required
10+ years of experience troubleshooting wired and wireless networks
5+ years of experience with Microsoft Entra ID, Microsoft 365, and Windows Server environments
5+ years of customer service experience
Strong hands-on networking and problem-solving skills
Bachelor's degree or equivalent relevant experience
Comfortable working independently and in a team
Strong communication and documentation skills
Preferred
Experience with wiring closets and Ruckus switches
Familiarity with Deskpro ticketing system
Experience with Active Directory, DNS, and Group Policy
Company
Lumen Solutions Group Inc.
Lumen Solutions Inc., is a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Virginia, USA.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charanjiv Gadh
Chief Executive Officer
Company data provided by crunchbase