Tempus Unlimited, Inc. · 15 hours ago
Regional Liaison Floater
Stoughton, MA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $21/hrTempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities. The Regional Liaison Floater is primarily responsible for assisting Consumers and PCAs with inquiries and problem resolution while providing support for the Tempus EVV solution and ensuring compliance with quality and contract requirements.
EmploymentHealth CareNon Profit
Responsibilities
Act as a liaison between Consumers/Participants and/or PCAs/DCWs and Tempus
Respond to Consumer/ Participant and/or PCA/DCW inquiries and complaints
Provide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questions
Help resolve inaccuracies or discrepancies related to reporting of activity time
Work with applicable parties to determine PA/WA status and if new PA/WA needs to be requested
Work with applicable parties to address and resolve PCA/DCW payment issues
Respond to issues that have been escalated by Consumers/Surrogates/Administrative Proxies/Waiver Participants and/or PCAs/DCWs
Receive visitors and determine their needs and direct them to the appropriate person
Maintain visitor and ID badge register. Issue ID badges where appropriate
Deal with inquiries and provide accurate information
Perform administrative work, including supporting other departments, as needed and as time allows
Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC)
Qualification
Required
High School Diploma
Professional, friendly & understanding personality
Punctuality and dependability
Ability to work efficiently as a team player as well as individually with minimal direction
Self-motivation
Ability to consistently maintain and build positive working relationships
Excellent organizational skills
Ability to multi-task and meet deadlines
Fluency in Spanish or other languages a plus
Familiarity with office machines, equipment and software
Ability to respect and maintain confidentiality
Attention to accuracy and detail
Strong interpersonal and analytical skills
Experience with Excel and Spreadsheets
Travel is required for this position to ensure regional office coverage for Stoughton, Boston and Salem offices
Preferred
Proficiency in Microsoft Office software
Benefits
Sign on bonus
Work/Life Balance
Paid time off - 25 days per year for full time staff
14 paid Holidays
Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
Basic Life, Short Term and Long-Term Disability
On-site gym (Stoughton Location) and wellness initiatives
Annual Reviews with merit-based increases
Employee Recognition Program
Financial Wellness - 403(b) Retirement Plan with matching
Continuing Education, Training and Advancement opportunities
Company
Tempus Unlimited, Inc.
Tempus Unlimited exists to provide a continuum of community based services that support the efforts of children and adults with disabilities to live as independently as possible in the least restrictive environment.
Founded in 1950
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Goldberg
Chief Financial Officer
Ryan Spencer
Special Assistant to Chief Executive Officer
Recent News
2025-08-31
Company data provided by crunchbase