Gelato · 9 hours ago
Operations & Automation Manager
Atlanta
Full-time
Hybrid
Mid, Senior Level
4+ years expGelato is a global leader in on-demand production of custom products, aiming to empower ecommerce entrepreneurs through sustainable practices. The Operations & Automation Manager will oversee regional logistics operations, ensuring smooth shipments and cost control while also contributing to product development through operational insights.
E-CommerceLogisticsPrinting
Responsibilities
Own day-to-day regional logistics operations end to end, ensuring shipments run smoothly, costs are controlled, and issues are resolved quickly
Monitor, analyse, and act on performance data through hands-on dashboard analysis, proactively identifying and resolving shipment issues, carrier exceptions, and operational risks, while tracking delivery quality, service levels, and cost drivers
Manage complex carrier relationships and logistics costs, including invoice accuracy, surcharges, and discrepancies
Identify and prioritise opportunities to streamline and automate operational workflows, improving speed, accuracy, and scalability
Build, design, implement, and continuously improve automated workflows, applying modern automation and AI tools to reduce manual work and increase reliability
Serve as an operational point of contact for carriers, ensuring service expectations, data flows, and processes are well understood and executed
Engage directly with GelatoConnect Logistics customers to resolve issues and explain service changes, acting as an internal advocate to ensure operational decisions reflect customer experience and impact
Translate operational and customer insight into product development, partnering with Product and Engineering to improve tools, workflows, and integrations
Collaborate cross-functionally with Product, Engineering, Finance, Sales, and Customer teams to align operations, pricing, and platform capabilities
Share operational insights across teams to support data-driven decisions on performance, cost, and service quality
Continuously improve the platform, identifying gaps in tooling or data and supporting the rollout of scalable operational improvements
Qualification
Required
4–8 years of experience in logistics, supply chain, operations, consulting, or a similarly execution-heavy environment
Strong interest in automation and AI, with a practical mindset for applying them to real operational challenges
Comfortable working with data, dashboards, and analysis to identify issues, assess impact, and guide decisions
You bring clarity and structure to complex, multi-variable problems
You naturally think about how operational decisions affect customer experience and trust
You understand cost drivers, service trade-offs, and the commercial implications of operational choices
Confident communicating with both carriers and customers in a clear, professional way
You take responsibility for outcomes and stay engaged through operational friction
You pick up new tools, concepts, and domains quickly
Preferred
Logistics experience is a plus, but not a requirement
Company
Gelato
Gelato is a printing platform that offers customized print products for global e-commerce sellers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$269.03MKey Investors
Insight PartnersSEB Pension FundDawn Capital
2021-08-16Series Unknown· $240.03M
2018-06-06Series Unknown· $20M
2015-10-16Series Unknown· $9M
Leadership Team
Henrik Müller-Hansen
CEO & Founder
Recent News
2024-05-04
Company data provided by crunchbase