State of Oklahoma · 22 hours ago
Help Desk Support Specialist
Del City, OK
Full-time
Onsite
Entry Level
$36K/yr - $36K/yr
2+ years expThe State of Oklahoma is dedicated to providing a best-in-class customer experience in navigating government services. The Help Desk Support Specialist plays a crucial role in assisting customers and partners, managing communications, and ensuring the smooth operation of the agency's processes.
CommunitiesConsultingGovernmentHealth CareNon Profit
Responsibilities
Assists the Help Desk with providing prompt and professional assistance to customers, staff, and partners
Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs several tasks such as posting and recording data
Produces documents of various levels of complexity
Enters and retrieves information using a computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections
Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies
Assists customers in securing needed information and documents
Trouble shoots minor IT and equipment issues; for more complicated issues, routes to the appropriate team to find resolution
Other duties as assigned
Qualification
Required
Knowledge of office methods and procedures
Knowledge of grammar, punctuation, and spelling
Knowledge of mathematics
Knowledge of preparing and interpreting charts and graphs
Knowledge of telephone procedures
Knowledge of standard business communications
Proficient typing skills with the ability to type at least 40wpm
Skills required to operate office machines including computers
Ability to follow oral and written instructions
Ability to establish and maintain effective working relationships with others
Ability to establish and maintain filing systems
Excellent communication skills
Excellent customer service
Strong problem-solving abilities
Attention to detail
Ability to prepare documents
Preferred
An Associate's Degree in any field
Two (2) years of clerical experience or a closely related field
Equivalent combination of education and experience
Previous customer service experience
Proficient in typing at least 50wpm with minimal errors
Benefits
A benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.
The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
11 paid holidays
15 days of paid annual leave, which increases with every 5 years of service
15 days of paid sick leave.
Longevity payments based on their years of service with the State of Oklahoma.
Company
State of Oklahoma
State of Oklahoma is a government organization that provides community development, education, employment, and health services.
10001+ employees
H1B Sponsorship
State of Oklahoma has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageLeadership Team
Dan Cronin
CIO and Chief Transformation Officer
David Ostrowe
Chief Operational Officer
Recent News
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