H.W. Kaufman Group · 1 day ago
Atlassian Systems Administrator
United States
Full-time
Remote
Senior LevelH.W. Kaufman Group is a powerful global network of companies dedicated to shaping the future of insurance. They are seeking a senior Atlassian Systems Administrator to manage and optimize their Atlassian Cloud ecosystem, ensuring operational reliability and enhancing user experience. The role involves complex configurations, mentoring junior staff, and collaborating with cross-functional teams to improve platform performance and security.
Financial ServicesInsuranceProfessional Services
Responsibilities
The Atlassian System Administrator is a senior individual contributor responsible for the administration, optimization, and operational reliability of the critical Tier 1 enterprise applications in our Atlassian Cloud ecosystem
This role owns complex configurations, automation, governance, and integrations across Jira, Jira Service Management, Confluence, Bitbucket, and Atlassian Guard using IT Change Management procedures
The Administrator partners closely with development and IT service teams and ensures platforms align with Agile methodology delivery practices
This role requires deep hands-on expertise and the ability to design scalable solutions, mentor junior administrators, and proactively improve platform performance, security, and user experience
The Atlassian System Administrator is competent in the creation and/or review of company managed projects, team managed projects, different schemes in Jira, workflows, creation of templates for reuse, permissions management, and the creation of supporting documentation for Atlassian products
They will understand both Scrum and Kanban project management frameworks
Working collaboratively with cross-functional teams the Atlassian System Administrator will be able to make best recommendations for, and set up of, Confluence Spaces, Jira Projects, and customize Jira Service Management instances
Additionally, the Atlassian System Administrator looks for innovative approaches, processes, and technologies to improve the Atlassian experience at H. W. Kaufman
They will be a constant learner staying current with new Atlassian products and releases with an eye towards continuous improvement
They will possess excellent verbal and written communication skills
They will be able to provide mentorship, guidance, and training to Atlassian users and other Administrators
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, other related field, or equivalent work experience
Atlassian Certifications – Plus
Knowledgeable with Jira Cloud, Jira Cloud Team-Managed and Company managed projects, Confluence Cloud, Jira Service Management Cloud, Atlassian Guard and Guard Premium
Experience administering Tier 1 enterprise applications
Working knowledge of IT Change Management processes
Ability to troubleshoot complex configurations and integrations in a Cloud environment
Software Development Life Cycle (SDLCs)
Computer Application Skills
MS Office Suite
Lucid Suite
Edge and Chrome browsers
Preferred
Bitbucket Cloud (nice to have)
HTML, CSS, RegEx (nice to have)
Insurance industry experience (nice to have)
Lean (nice to have)
Java (nice to have)
Company
H.W. Kaufman Group
At H.W. Kaufman Group, we are committed to providing unsurpassed service to insurance brokers, agents and carriers.
Founded in 1969
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Heckman
Executive Vice President, Chief Financial Officer
Christine Tricoli
Corporate Senior Vice President and Chief Human Resources Officer
Recent News
Coverager - Insurance news and insights
2025-03-12
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