NEOGOV · 5 hours ago
Information Technology Applications Analyst II
San Leandro, CA
Full-time
Onsite
Entry, Mid Level
$10,672/mo - $12,972/mo
2+ years expThe City of San Leandro is seeking an Information Technology Applications Analyst II to maintain, optimize, and support the City’s software applications. The role involves providing technical support to end-users, collaborating with vendors, managing application performance, and developing automation to enhance operational efficiency.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs routine applications, system and/or network support duties such as monitoring or adding applications/users/devices, modifying user profiles, re-setting passwords and performing file maintenance; sets up basic user access permissions consistent with City policies and procedures; creates, records, and maintains user access and security; provides training to users regarding computer equipment and operating procedures
Provides and/or ensures follow up on trouble calls and tickets; corresponds with or meets customers and vendors as needed to understand and resolve concerns; monitors automated system processes; monitors logs and files for evidence of problems or system failures; and ensures business resumption after system failures
Performs installation and configuration duties and related data design, migration, conversion, testing, evaluation, maintenance, and extraction work; assists in designing and/or creating, implementing, and maintaining databases, database tables and database objects; develops database scripts as needed for assigned business applications, interfaces, databases, devices, and systems
Analyzes data and information trends to support system capacity/performance planning or diagnose issues related to assigned systems; compiles and prepares reports and documentation on analysis findings
Research, plans, installs, configures, and tests new application systems and interfaces; designs, tests, and implements configuration changes or enhancements to existing application systems and interfaces; maintains and upgrades existing application systems and interfaces; applies software updates to servers and schedule periodic server cycling
Writes application and/or system design specifications; designs application and/or system flow diagrams, schematics, file structures, reports, forms, and menus; prepares a definition of the problem, the desired output, and performance requirements
Performs various system quality assurance activities; tests, troubleshoots and debugs system issues using appropriate technology; prepares and executes testing plans to validate functionality and resolve issues
Designs and implements digital workflows that reduce manual intervention, minimize human errors, and accelerate task completion; ensures seamless integration between applications to support end-to-end process automation
Qualification
Required
Equivalent to an associate degree from an accredited college or university with major coursework in Computer Science, Information Technology, Management Information Systems, or a related field
One (1) year of experience in supporting and implementing software, business applications systems, and/or other automation systems or processes for IT Applications Analyst I
Two (2) years of experience at a level equivalent to the City's IT Applications Analyst I classification for IT Applications Analyst II
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase