Volante Technologies · 1 day ago
Customer Success Lead
Miami, FL
Full-time
Onsite
Senior Level, Lead/Staff
$175K/yr - $175K/yr
10+ years expVolante Technologies is the leading global provider of low-code cloud Payments as a Service solutions for financial businesses. They are seeking a seasoned Customer Success expert to manage critical Enterprise clients in the US and LATAM regions, focusing on client retention and identifying expansion opportunities.
FinanceFinancial ServicesSoftware
Hiring Manager
Nidhi Bhatia
Responsibilities
Drive the execution of our Americas Team Target of 105 Formal Client Reviews (SBRs) annually
Implement "Joint Success Plans" (JSPs) for top accounts in the region
Ensure all "Red/Yellow" accounts have a defined "Get-to-Green" plan with clear deliverables
Contribute to the Americas Team Target in new Expansion/Upsell pipeline
Drive regional performance to achieve 115%+ NRR
Facilitate roadmap and discovery workshops for Top 15 accounts
Manage a portfolio of high-value Enterprise clients
This role requires a willingness to travel within the US and LATAM to meet stakeholders face-to-face
Proactively look for opportunities to expand our footprint within your accounts to help us hit our shared pipeline goals
Navigate complex business discussions with stakeholders in Latin America
Qualification
Required
10+ years in Customer Success, Account Management, or Consulting for Enterprise B2B software
Business-level fluency in Spanish is required. You must be able to present to Executives and conduct business meetings in Spanish
You understand how to identify a sales opportunity. Familiarity with frameworks like MEDDIC is a strong plus
Willingness to travel frequently (approx. 25-40%) for client meetings across the Americas
Professionals based in the South Florida area (Miami/Fort Lauderdale/West Palm Beach) preferred. (Qualified candidates in other locations willing to travel will be considered)
Company
Volante Technologies
Volante help clients integrate and manage the diverse and complex data message formats and protocols for firms in the financial industry.
501-1000 employees
H1B Sponsorship
Volante Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (1)
2022 (3)
2021 (4)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$111MKey Investors
Sixth StreetWells Fargo Strategic CapitalWavecrest Growth Partners
2024-01-12Convertible Note
2023-11-07Private Equity· $66M
2023-11-07Debt Financing
Leadership Team
Vijay Oddiraju
Founder & CEO
Uday Thakur
Co-founder & CTO
Recent News
GlobalFinTechSeries
2026-02-04
Company data provided by crunchbase