Alliance One · 1 day ago
Spanish Bilingual Customer Service Agent
Orlando, FL
Full-time
Onsite
New Grad, Entry Level
$18.50/hr - $18.50/hrAllianceOne Inc. is a subsidiary of Teleperformance, offering employees the chance to be part of a global leader in contact center management. As a Spanish Bilingual Customer Service Agent, you will assist customers with accounts, technical assistance, and DMV registration holds while providing exceptional service and support.
ManufacturingTobacco
Responsibilities
Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
Responding to customers in a polite and courteous manner
Projecting patience, empathy, caring and sincerity in voice tone and words
Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
Express thoughts and information clearly and succinctly
Inspiring confidence and positively influence the behavior, actions, and thoughts of others
Communicating unpleasant or negative information in a tactful manner
Consistently meet established productivity, schedule adherence, and quality standards
Be flexible, adjust quickly, and react positively to change
Special projects as required
Qualification
Required
Spanish Bilingual Required
Prior customer service experience (high volume call center experience is a plus)
Professional verbal and written communication skills
Outstanding attendance & work ethic
Strong ability to navigate multiple systems while speaking with customers
Must be self-motivated, problem solver and use critical thinking
Good typing/keyboarding skills (a test will be given)
Ability and openness to work professionally with a diverse customer base
Works well in team setting
A criminal background check and drug test are required
Vehicle tag check will be done, and any outstanding toll violations must be paid before your employment with us begins
Benefits
Health Insurance (Medical/Dental/Vision)
HSA/FSA plans
Generous Paid Time Off package
Optional Daily Pay
EAP
401k after 90 days
Company
Alliance One
Headquartered in Morrisville, North Carolina, Alliance One International is a global tobacco leaf supplier operating in approximately 30 countries worldwide.
Founded in 1904
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-09-12IPO
Leadership Team
Dustin Styons
Senior Vice President - Chief Financial Officer
William L. O.
Senior Vice President - Chief Legal Officer & Secretary
Company data provided by crunchbase