Stride Bank, N.A. · 19 hours ago
IS Specialist II, Client Services
Oklahoma City, OK
Full-time
Onsite
Mid Level
3+ years expStride Bank, N.A. is seeking an IS Specialist II, Client Services to provide advanced technical support to internal users and assist in resolving complex IT problems. The role involves troubleshooting hardware, software, and network issues while collaborating with various IT teams to ensure smooth operations.
BankingFinancial ServicesPayments
Responsibilities
Provides second-tier technical support to internal users, including troubleshooting complex hardware, software, and network issues
Analyzes and prioritizes escalated tickets from Tier 1 support, ensuring timely resolution and adherence to service level agreements (SLAs)
Conducts in-depth root cause analysis of recurring issues and implements permanent solutions to prevent future occurrences
Collaborates with other IT teams, vendors, and third-party service providers to resolve complex technical issues
Assists with the deployment and maintenance of software updates, patches, and system configurations
Documents troubleshooting steps, resolutions, and best practices for knowledge sharing and training purposes
Participates in on-call rotations and provides after-hours support as needed
Assists with training new and existing employees on new updates/systems
Stays current with emerging technologies, industry trends, and best practices in IT support
Qualification
Required
High School Diploma or equivalent, required
3-5 years experience in a technical support role, required
Proficiency in diagnosing and troubleshooting Windows operating systems, as well as enterprise applications and databases
Strong understanding of networking concepts, protocols, and security principles
Experience with remote desktop support tools, system monitoring, and ticketing systems
Excellent communication and customer service skills, with the ability to convey technical information to non-technical users
Preferred
1-2 years experience in a Tier 2 or equivalent capacity, preferred
Company
Stride Bank, N.A.
Founded in 1913 and headquartered in Oklahoma, Stride Bank, N.A. is a full-service financial institution managing over $4 billion in assets.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Micheal Carr
Chief Technology Officer
Rance Pappan
EVP, Chief Financial Officer
Recent News
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