TikTok · 21 hours ago
TikTok Shop - Seller Ecosystem & API Strategy Program Manager
Seattle, WA
Full-time
Onsite
Senior Level
$125K/yr - $236K/yr
5+ years expTikTok is the leading destination for short-form mobile video. They are seeking a Seller Ecosystem & API Strategy Program Manager to define the strategic architecture of their seller-facing API ecosystem, harmonizing technical infrastructure with human-centric operations to enhance seller communication and experience.
Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo
Responsibilities
API Strategy & Parity: Lead the charge in ensuring total functional consistency across all touchpoints, including the Seller Center, Seller Chatbot, and 3rd-party integrations. You’ll drive a seamless seller experience across tools, ensuring that every interaction supports a consistently excellent customer experience
Operational Automation: Identify friction points in the seller lifecycle and design automation initiatives to eliminate manual overhead. You will transform "brute force" processes into elegant, scalable workflows
Exception Design & Edge Case Management: You'll design resilient processes to anticipate and manage operational exceptions, defining the rules and workflows that keep resolution increasingly automated, consistently handled, and effectively invisible to the buyer
Seller Enablement & API Utilization: You will champion how sellers adopt and use our APIs, driving education, best practices, and tooling that make integration straightforward and high-value. You’ll partner with cross-functional teams to create guides, templates, and support models that help sellers unlock richer use cases, deepen their engagement with our platform, and fully leverage API capabilities in their day-to-day operations
Data-Driven API Experience: You will ensure our APIs are optimized to provide sellers with the data they need to deliver a positive customer experience, improving their response times and service quality
Cross-Functional Leadership: Act as the "glue" between Product, Engineering, and Operations. You will translate complex technical API requirements into clear operational roadmaps with formal business requirement documents to enable solid handoff to product
Qualification
Required
BA/BS degree or equivalent practical experience
5+ years of experience in API integrations or solutions architecture within ecommerce, customer strategy, experience analytics, service operations, product strategy, or related fields
Proven ability to lead complex, cross-functional strategy initiatives using data-driven frameworks
Strong analytical and structured thinking skills
Customer obsession around metrics like CSAT, API latency impact on operations, and seller tool ROI
Preferred
Program management experience, specifically within e-commerce, API product management, or technical operations
Demonstrated ability to partner with and influence leadership across product, operations, and policy
Benefits
Medical, dental, and vision insurance
401(k) savings plan with company match
Paid parental leave
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
10 paid holidays per year
10 paid sick days per year
17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
Company
TikTok
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
10001+ employees
H1B Sponsorship
TikTok has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (979)
2024 (601)
2023 (387)
2022 (322)
2021 (133)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
N Ali Mohamed
CEO
Blake Chandlee
VP Global Business Solutions
Recent News
Latest Nigeria News | Top Stories from Ripples Nigeria
2026-02-09
Mobile World Live
2026-02-09
Company data provided by crunchbase