NEOGOV · 1 day ago
911 Telecommunicator I
Gaston County Police Department, NC
Full-time, Part-time
Onsite
New Grad, Entry Level
$20.43/hr - $123.75/hrGaston County Government is dedicated to improving the lives of its citizens and is seeking a 911 Telecommunicator I to join their team. This role involves answering emergency and non-emergency calls, operating radio systems, and maintaining the computer-aided dispatch system for police, fire, and medical calls.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Answers emergency and non-emergency calls for service. Ascertains the nature of assistance requested. Verifies location and enter in CAD system. Provides CPR, First Aid or other pre-arrival instructions. Enters scene safety information in CAD pertaining to weapons, domestic situations, hazardous materials, etc
Operates department radio systems. Assigns/dispatches calls. Updates unit status in CAD. Provides updates to units and records dispositions. Receives radio request for action and notifications. Relays information and records notes in CAD
Records and runs NCIC information when requested such as missing persons, stolen vehicles, stolen plates, wanted person, send administrative messages to out of county agencies regarding warrants, wanted persons, etc
Utilize CAD interface (DCI) to run license tag information, drivers' information and wanted. Check guns for wanted and warrant checks via e-Warrants, etc. Perform locate when needed. Assist other dispatch personnel with their radio channel responsibilities during high-volume events or conditions
Keep current on all policies and procedures. Review training documents in PowerDMS. Check emails daily. Participate in training sessions. Promote positive attitude and good working relationships with team members. Assist other departments and outside agencies as necessary
Qualification
Required
Graduation from an accredited high school or GED equivalency
Must be at least 18 years of age
Must be a US citizen and meet authorizations set forth
Must meet the requirements set forth by the Department of Criminal Information for certification
Must be able to become and remain certified by the NC Dept. of Crime Information
Must be certified as a Medical Priority Emergency Medical Dispatcher
Must have Emergency Fire Dispatch Certification
Must be CPR certified through the American Red Cross
Sufficient visual acuity and color perception to read and interpret multiple computer monitor displays
Sufficient range of motion, dexterity and hand-eye coordination to efficiently operate multiple keyboards and CRT workstations
Clear, concise speaking voice for transmission over the radio
Good communications and computer skills
Ability to hear and comprehend both telephone callers and radio voice communications
Ability to work 12-hour shift schedules, including nights, weekends and holidays
Subject to ordered overtime and standby scheduling
Benefits
Health, Dental and Vision Insurance
Life Insurance
Flexible Spending Accounts
Retirement Savings Plans
Pension
401K (with 5% county contribution annually)
Flexible Work Schedules
Professional Development Opportunities
Discounted YMCA Membership
Pro-Rated Sick and Annual Leave
Professional Development Opportunities
Local Government Retirement Plan
Employee Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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