Commonwealth of Pennsylvania · 6 hours ago
Information Technology Generalist 2
Dauphin County, PA
Part-time
Hybrid
Mid Level
4+ years expThe Commonwealth of Pennsylvania is seeking an Information Technology Generalist 2 to join their Office of Information Technology. In this role, you will ensure ITIL best practices are used to deliver high quality services and perform advanced technical tasks related to IT service management and support for various departments.
Non Profit
No H1B
Responsibilities
Perform a variety of advanced technical tasks in accordance with Information Technology Infrastructure Library (ITIL) best practices
Identifying problems, researching alternatives, conducting data analysis, and applying appropriate solutions for asset and configuration management
Conducting periodic audits to ensure data accuracy in assets, configuration items, and contracts
Serve as the liaison for functionality within the Information Technology Service Management (ITSM) toolset (ServiceNow) in support of ITSM processes
Providing customer service for EBR DC
Assisting in the design, testing, and implementation of ITSM processes
Developing and maintaining ServiceNow procedures and full lifecycle documentation
Establishing and maintaining peer and vendor relationships
Planning, creating, and presenting training and other presentations
Stay up to date with the latest ServiceNow and ITIL/ITSM best practices
Recommend changes to applications, integrations, and data that will enhance the services we provide
Qualification
Required
One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services; or
Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
A bachelor's degree in any information technology field; or
An equivalent combination of experience and training
Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree
You must meet the PA residency requirement
You must be able to perform essential job functions
Company
Commonwealth of Pennsylvania
The Commonwealth of Pennsylvania employs thousands of people across the state to deliver programs and services to the people of Pennsylvania.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
Appalachian Regional Commission
2022-03-17Grant· $0.5M
Leadership Team
John Tirpak
Chief Technology Officer - Employment Banking and Revenue Delivery Center (EBR DC)
Nathan S.
Chief Technology Officer - Employment Banking and Revenue Delivery Center (EBR DC)
Recent News
2024-02-27
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