Convergint · 2 days ago
Security Service Technician 2
United States
Full-time
Remote
Mid Level
$32/hr - $49/hr
3+ years expConvergint is a service-based systems integrator looking for a full-time Security Service Technician to join their team. The role involves responding to customer service calls, performing maintenance, diagnosing and repairing systems, and ensuring exceptional service delivery.
BiometricsHealth CarePhysical SecurityPublic SafetySecurity
Responsibilities
Respond to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis
Diagnose, troubleshoot, repair, and replace defective parts and debug a variety of systems for more complicated problems
Install projects as necessary
Participate in our Recruit Awesome People program
Maintain awareness of and seek to meet the needs and wants of the customer without being prompted
Troubleshoot problems and look for solutions
Work well with general supervision
Handle multiple service needs simultaneously
Perform service duties during normal business hours and on-call after-hours, weekends, and holidays rotation
Perform other duties and responsibilities as requested or required
Qualification
Required
Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted
Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
Solid programming skills and proven ability to troubleshoot problems and look for solutions
Must be a self-starter and work well with general supervision
Strong mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, and crimper)
Frequent visits to job sites are required. Minimal overnight travel is required. A valid driver's license is required
Strong verbal, written, and interpersonal communication skills
Solid organizational skills and the ability to handle multiple service needs simultaneously
Proficient computer skills, including familiarity with MS Office applications (Outlook, Word, Excel)
Perform service duties during normal business hours and on-call after-hours, weekends, and holidays rotation
Performs other duties and responsibilities as requested or required
Education: High School/GED or equivalent experience
Minimum Experience: 3-5 years servicing, integrating, and programming access control systems
A valid driver's license with a clean driving record
Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required
Preferred
Relevant field service
CCTV experience: Milestone / Genetec
Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2
Intrusion experience: DMP / Bosch
Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Company
Convergint
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$66.7M2021-12-16Secondary Market
2018-08-27Series Unknown· $19.74M
2018-06-29Series Unknown· $46.96M
Leadership Team
Ann Fandozzi
Chief Executive Officer
Eric Jacobs
Chief Financial Officer
Recent News
2025-07-16
Company data provided by crunchbase