Planet Pharma · 1 day ago
Customer Assistance Specialist
Morrisville, NC
Contract
Hybrid
Entry Level
$17/hr - $18/hr
2+ years expPlanet Pharma is seeking a Customer Assistance Specialist to provide high quality customer service to clients, including consumers and healthcare professionals. The role involves documenting interactions, identifying adverse events and product complaints, and processing medical information requests while adhering to regulatory requirements.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Provides high quality customer service to client customers including consumers, HCPs, and client personnel
Documents interactions according to PPD and client guidelines. Identifies AEs events and PCs
Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements
Processes medical information request (e.g., fulfillment) via e-mail; fax and regular mail
Performs line checks and system verifications, and generate reports
Performs other duties as assigned
Qualification
Required
High School diploma / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education, training, & experience
In some cases a second language may be required
Excellent organizational skills
Strong attention to detail
Ability to handle multiple tasks
Effective verbal and written communication skills
Excellent problem solving skills
Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
Excellent computer and keyboarding skills
Time management skills
Excellent interpersonal skills
Ability to work in a team environment and/or independently as needed
Demonstrated confidence and initiative
Flexibility
Company
Planet Pharma
Planet Pharma is a pharmaceuticals company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cynthia Lewis
Senior Executive Recruiter, Life Sciences - PPG Advisory Partners
Emma Morris
President, PPG Advisory Partners
Company data provided by crunchbase