Grubhub · 1 day ago
Client Success Associate
Chicago, IL
Full-time
Hybrid
Entry Level
$54K/yr - $68K/yr
2+ years expGrubhub is a leading online food ordering company that champions restaurants across the United States. The Client Success Associate will manage post-sales relationships with campuses, focusing on launching Grubhub services and driving engagement while ensuring client satisfaction.
E-CommerceFood and BeverageFood DeliveryMarketplace
No H1B
Responsibilities
Own the entire post-sales relationship with Grubhub Campus signed accounts
Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services
Project manage the operational set-up and deployment of each campus launch
Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership
Provide exceptional client service, proactively problem solve to identify and resolve any account issues
Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support
Closely monitor, measure, and report on key performance metrics in each market
Use data to determine priorities for campus specific initiatives
Pursue up-sell opportunities for new business by showing the value of Grubhub’s program on campus
Qualification
Required
Bachelor's Degree preferred or high school diploma/GED
2-3 years experience in account management
Track record of building strong cross-functional relationships
Strong interpersonal communication skills, both verbal and written
Highly data-focused, with strong proficiency in Excel
Resourceful, creative, and able to find innovative ways to achieve results
Exceptionally detail-oriented and can multi-task
Comfortable with ambiguity and change and thrives in a fast-paced environment
Willingness to travel up to 25%
Preferred
Marketing or SaaS Tech experience is a plus
Previous start-up experience a plus
Benefits
Equity
401K
Multiple medical, dental, and vision plans
Company
Grubhub
Grubhub is an online platform that connects customers with local restaurants.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$284.1MKey Investors
AmazonYum! BrandsT. Rowe Price
2024-11-13Acquired
2022-07-06Post Ipo Equity
2018-02-08Post Ipo Equity· $200M
Leadership Team
Sean Ir
Director, Strategic Partnerships
Sebastian Stankiewicz
Staff Product Manager
Recent News
2026-02-03
2026-02-03
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