Taulia · 1 week ago
Director of Cloud Infrastructure
US
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expTaulia is a fintech company that is part of the SAP group, seeking a Director of Cloud Infrastructure to lead their global Cloud Operations function. This role involves managing production operations across multiple global data centers, ensuring reliability, performance, and operational excellence while collaborating closely with various teams to maintain compliance and improve operational practices.
Enterprise SoftwareFinancial ServicesFinTechHardwareSaaSSoftware
Responsibilities
Operational Ownership: Manage production operations across three global GCP data centers, prioritizing 24/7 availability, scalability, and resilience
Standardization: Evolve operational standards, including runbooks, escalation paths, and operational readiness reviews (ORR)
Reliability Engineering: Collaborate with Engineering to define SLOs/SLAs, manage error budgets, and oversee capacity and disaster recovery planning
Deployment Safety: Lead release planning and change control; partner with Engineering on progressive delivery and automated rollbacks
Governance: Enforce go/no-go frameworks and ensure all changes meet SAP guidelines and PCI DSS standards
Continuous Improvement: Drive blameless post-mortems to improve change success rates and system stability
Incident Command: Lead major incident response (IR) and establish clear command structures for rapid resolution
Root Cause Analysis (RCA): Ensure corrective actions are prioritized and executed to prevent systemic recurrence
Reporting: Track and report on reliability trends, MTTR, and long-term remediation progress for executive leadership
Strategic Tooling: Define the strategy for logging, tracing, and monitoring to ensure rapid issue detection
Toil Reduction: Drive automation across provisioning and routine tasks to eliminate manual intervention and human error
Data-Driven Culture: Utilize operational KPIs (MTTR, change failure rate, toil metrics) to guide process improvements
Regulatory Alignment: Maintain audit readiness for PCI DSS and SAP infrastructure guidelines; manage access controls and evidence collection
Cloud Economics: Implement FinOps practices to monitor and optimize cloud spend, focusing on right-sizing and waste reduction without sacrificing performance
Vendor Management: Oversee key partnerships for infrastructure, monitoring, and CI/CD tooling
Team Growth: Lead and coach a global team of ~20 engineers, defining career paths and performance expectations
Culture: Foster an inclusive, high-performing environment with strong cross-functional rhythms across Security, Product, and Architecture
Qualification
Required
10+ years in an operations leadership role (e.g., Cloud Operations, SRE/Production Engineering, Infrastructure Operations, NOC leadership), including responsibility for production availability and incident response, along with prior experience as an operations engineer and/or development engineer
Experience leading globally distributed teams supporting 24x7 operations and on-call programs
Proven track record owning operational outcomes for SaaS/cloud platforms, including incident management, change/release processes, and service reliability
Strong experience with cloud infrastructure and operations (Google Cloud Platform preferred), including multi-region architecture and disaster recovery patterns
Demonstrated experience operating in regulated or compliance-driven environments, including PCI DSS or similar control frameworks
Demonstrated ability to partner effectively across Engineering, Security, and Product to balance delivery speed with operational risk and compliance requirements
Experience implementing operational processes and governance (e.g., ITIL-inspired incident/problem/change management) in a pragmatic way
Strong communication skills with the ability to lead under pressure, align stakeholders, and provide executive-ready reporting
Production operations leadership: incident command, escalation management, service ownership, operational readiness
Release management and change governance: risk management, dependency coordination, deployment controls
Observability strategy: monitoring/alerting, logging, tracing, SLOs, dashboards, alert quality improvements
Reliability engineering practices: automation, reducing toil, post-incident learning, resilience testing, DR planning
Cloud fluency (GCP preferred): infrastructure, networking fundamentals, security considerations, capacity/performance planning
Compliance and controls mindset: audit readiness, evidence-driven operations, PCI DSS-aligned operational practices
Cost management / FinOps: cost visibility, forecasting, optimization, and governance for cloud environments
Metrics-driven management: MTTR, availability, change failure rate, deployment frequency, operational KPI design
People leadership: hiring, coaching, performance management, org design, operating cadence
Benefits
Flexible work schedule
Remote-friendly environment
Comprehensive Insurance Coverage (Medical, Dental, Vision, Life)
Comprehensive PTO Structure (PTO, Sick Leave, Bereavement)
Global Parental Leave
Company issued equipment (Laptop, monitor, etc.)
401k with match
Career Development/Pathing
EAP Program/Mental Health Advocacy
Supportive Work Culture
Company
Taulia
Taulia is a FinTech startup that provides working capital management and electronic invoicing services for supply chain companies.
201-500 employees
H1B Sponsorship
Taulia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (9)
2022 (6)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$216.7MKey Investors
Ping An Global VoyagerZouk CapitalBBVA Ventures,EDBI
2022-01-27Acquired
2021-08-01Secondary Market
2020-07-10Series Unknown· $60M
Leadership Team
Steve McDermott
Chief Sales Officer
Recent News
trinityventures.com
2026-02-05
2026-02-05
Company data provided by crunchbase