Veracity Software Pvt. Ltd. · 2 months ago
IT Tech Specialist
Los Angeles, CA
Full-time
Onsite
Entry Level
2+ years expVeracity Software Pvt. Ltd. is seeking an IT Tech Specialist to provide onsite technical support for their corporate office and retail store teams in Los Angeles, CA. The role involves troubleshooting hardware and software issues, supporting SAP and POS systems, and ensuring smooth IT operations while delivering excellent customer service.
Information Technology & Services
Responsibilities
Provide daily IT support to office employees and retail store associates
Troubleshoot desktops, laptops, mobile devices, printers, phones, and POS terminals
Set up and configure new equipment (PCs, monitors, scanners, POS registers)
Install and maintain software, OS upgrades, and security patches
Support SAP access, user issues, printing, and basic troubleshooting
Diagnose and resolve POS hardware issues (receipt printers, scanners, payment terminals)
Ensure network connectivity (wired & wireless) stability
Maintain IT asset inventory and documentation
Support onboarding/offboarding tasks for accounts, access, and hardware
Work with support tickets, escalating as needed
Coordinate with external vendors for repairs and maintenance
Provide bilingual support in Korean & English
Qualification
Required
Bilingual Korean/English – Required
2+ years IT support experience (office or retail environment preferred)
Experience with: Windows OS, macOS, iOS
Experience with: Microsoft 365
Experience with: Basic networking (wired/wireless)
Experience with: Remote support tools & ticketing systems
Ability to lift/move equipment (up to 50 lbs)
Strong communication & customer service skills
Preferred
Bachelor's degree in Computer Science or related field
SAP & POS troubleshooting experience
CompTIA A+, Network+, or other certifications a plus
Company
Veracity Software Pvt. Ltd.
At Veracity, if you have an idea you want to validate, a product you need to build, or an existing product that needs optimization, our teams are trained to jump in wherever needed.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase