Cynet Systems · 2 days ago
Customer Support, Assistant - Remote / Telecommute
United States
Full-time
Remote
Entry Level
2+ years expCynet Systems is a company specializing in customer support services, and they are seeking a Customer Support Assistant. The role involves handling inbound calls from the Florida Medicaid provider network, providing excellent customer service, and training new team members.
EmploymentRecruitingStaffing Agency
Responsibilities
Answer an estimated 40-50 inbound calls daily from the Florida Medicaid provider network and member beneficiaries
Providing excellent oral communications with quality customer service. Follow through and resolve all calls
Address billing and eligibility questions with your commitment to follow up as necessary to resolve
Create and manage computer call logs/references for added review and follow-up with solid outcomes
Provide excellent customer service including offering added assistance as appropriate. This includes becoming familiar with web service offerings to support and direct a provider to these offerings
Train and support peers and new team members
Qualification
Required
Two years or more of customer service experience, either face-to-face or by phone
Detail oriented
Prompt and reliable
Good typing and computer skills
Excellent verbal communication and Customer Service skills
Minimum of a high school diploma or GED
Previous customer service experience in a professional setting
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
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