SPECTRAFORCE · 9 hours ago
Operations Coordinator III
United States
Contract
Remote
Entry, Mid Level
$32/hr - $40/hr
2+ years expSPECTRAFOR is seeking a customer-focused Operations Coordinator to support platform partners and ensure a smooth partner experience. The role involves resolving complex operational issues, managing partner queries, and improving support processes while collaborating with global cross-functional teams.
ConsultingCRMInformation TechnologyLegal
Responsibilities
Serve as the main operations point of contact for partners
Respond to partner inquiries regarding product features, platform usage, and bugs
Troubleshoot and resolve complex issues
Manage and resolve support tickets via email
Provide accurate, empathetic, and timely communication
Identify recurring issues and share insights with internal teams
Improve partner experience and minimize operational disruptions
Improve issue resolution workflows
Maintain and update internal knowledge base
Develop product expertise and documentation
Train new team members on tools and processes
Provide operational insights to cross-functional teams
Qualification
Required
2+ years of experience in: Operations Support, Customer Support, Technical Support or Account/Partner Management
Strong problem-solving and issue resolution skills
Experience handling complex support tickets
Excellent written and verbal communication skills
Ability to work in ambiguous and fast-changing environments
Strong attention to detail
Proactive and adaptable mindset
Experience with Excel or basic reporting/data tools
Fluent English communication
Preferred
Experience in media, digital platforms, or online products
Experience supporting global customers/partners
Exposure to APIs or platform integrations
Company
SPECTRAFORCE
Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA™! Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S.
1001-5000 employees
H1B Sponsorship
SPECTRAFORCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (1)
2022 (6)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageCompany data provided by crunchbase