Customer Support Associate jobs in United States
cer-icon
Apply on Employer Site
company-logo

City Hive, Inc. · 13 hours ago

Customer Support Associate

positionNew York, NY
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

City Hive, Inc. is a dynamic and rapidly growing SaaS company revolutionizing commerce by simplifying technical complexity. They are seeking a Customer Support Associate to provide high-quality support, respond to customer inquiries, and collaborate with internal teams to enhance user experience.

Artificial Intelligence (AI)E-CommerceLoyalty ProgramsMachine LearningMobile AppsSoftwareWine And Spirits

Responsibilities

Respond to customer inquiries via email, chat, and phone regarding software and computer-related issues
Learn our software inside and out—including backend functionality—to confidently guide users toward their goals
Walk customers step-by-step through workflows and solutions with clarity and empathy
Identify recurring issues and trends, suggest improvements, and help automate support processes
Communicate customer feedback and insights to product and development teams
Collaborate with the development team on ideas for product updates and enhancements
Maintain a consistently high level of courteous, professional customer service

Qualification

Customer support experienceVerbal communicationProblem-solvingSupport toolsInterpersonal skillsTeam-oriented mindset

Required

2+ years of customer support experience ideally in a fast-pace or high-growth environment
Excellent interpersonal and customer service skills
Strong verbal communication and problem-solving abilities
Comfortable working in a fast-paced, collaborative environment
A proactive, team-oriented mindset with leadership potential

Preferred

Familiarity with project management or support tools is a plus

Benefits

Performance bonuses
Comprehensive benefits
Generous PTO

Company

City Hive, Inc.

twittertwittertwitter
company-logo
City Hive is the leading omni-channel digital commerce and data platform, specializing in the Wine, Beer and Spirits Industry.
dateFounded in 2014
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.cityhive.net/

Funding

Current Stage
Early Stage
Total Funding
unknown
2018-01-01Series Unknown

Leadership Team

R
Roi Kliper
Co-founder & CEO
linkedin

Recent News

PR Newswire
City Hive Promotes Monika Figura to Senior Director of Partnerships
2025-12-12
PR Newswire
Komos Tequila Partners with City Hive to Enable 25-Minute Delivery
2025-11-05
Portfolio Adviser
City Hive releases ACT Investment Trust Toolkit
2025-10-21
Company data provided by crunchbase