Eden Housing, Inc. · 1 day ago
Resident Services Coordinator - Quail Run and Downtown River, Santa Rosa & Petaluma
Quail Run Apartments (945) - Santa Rosa, CA 95407
Full-time
Onsite
Entry, Mid Level
$25.45/hr - $29.69/hr
2+ years expEden Housing, Inc. is a nonprofit organization focused on social services, and they are seeking a Resident Services Coordinator. This role involves assessing resident needs, developing programming to meet those needs, and providing linkages to essential services for low-income residents in affordable housing developments.
Real Estate
Responsibilities
Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources
Implements educational and enrichment activities for children and youth in the on-site after school program that promotes a safe environment, a supportive environment, teaches and practices social-emotional skills and promotes engagement from youth in design of program at assigned property location(s)
Promotes after school program to property and local schools for assigned property location(s)
Maintains ongoing collaboration with local elementary schools and communicates regularly with teachers regarding student’s progress, homework, etc. for assigned property location(s)
Participates in organizing meetings and workshops for parents for the purpose of identifying or discussing youth concerns, successes, soliciting input on program components and parent education on best practices on engagement in their child’s educational development at assigned property location(s)
Reports any concerns about the well-being of the families and children involved in the program to the Resident Services Manager/designee. Maintains program files and records. Maintains accurate records of attendance and progress of individual students at assigned property location(s)
Surveys the resident population to identify priority of needs and solicit resident input on service preferences. Assist residents and property operations staff in understanding those needs
Develop strategies to link residents with needed services, including providing assistance in overcoming various barriers that might impede access to services
Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community
Implement priority programs and essential activities through partnerships with other community-based service providers/organizations. When other service organizations are not available, may deliver direct services
Participate in the development of pilot programs to test new models of service delivery and carry out implementation of specified programming at assigned properties
Collect required data for all programming offered, record data in the database (Salesforce) and submit reports in an accurate and timely manner. Maintain all reporting requirements set by funding and/or governmental agencies
Evaluate outcomes of regularly scheduled on-site programs and services as required for quality improvement
Report child, dependent adult and elder abuse and neglect according to State law
Obtain appropriate releases to interact with others on behalf of the resident. Maintain confidentiality appropriately
Work with property staff, families and community agencies to identify and address resident problems before they reach crisis proportions
Be an active member of the site team, working collaboratively with the property manager and other site staff to meet property needs and resolve resident problems. Work with residents to resolve conflicts with neighbors
Plan and coordinate recreational, cultural and social activities in coordination with property operations staff and residents, as needed
Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents
Attends all staff meetings, training sessions, and other appropriate meetings and conferences as required
Participate in relevant local, regional, state and/or national organizations as assigned
Actively participate in our culture of inclusivity
Must have access to reliable transportation to travel during the business day to Eden properties, training sites and retail stores
Qualification
Required
2-4 years of experience and/or training in community development, social services or related field; OR equivalent combination of education and experience required
Training or experience working with diverse cultures and specific populations, depending on the property. Experience with populations such as children and families, seniors, people with developmental disabilities or chronic mental illness, HIV/AIDS may be helpful or required
Crisis and mental health experience preferred
Experience conducting community assessments, applying the principals of conflict management and/or de-escalation techniques, and organizing community groups, events, and programs preferred
Must have access to reliable transportation to travel during the business day to Eden properties, training sites and retail stores
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to effectively present information to top management, public groups, and/or boards of directors
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
The employee must occasionally lift and/or move up to 25 pounds
Mobility: physically able to get around the apartment complex (some of which are quite large). In some cases, go into residents' units
Preferred
Crisis and mental health experience preferred
Experience conducting community assessments, applying the principals of conflict management and/or de-escalation techniques, and organizing community groups, events, and programs preferred
Knowledge of services available in Bay Area counties
Experience with and aptitude for working with children and families
Knowledgeable of trauma informed care, mental health 101, housing first principles, harm reduction preferred
Experience with permanent supportive housing preferred
Understanding of procedures and eligibility for federal and state entitlement programs and legal liability issues related to service coordination
Ability to develop effective working partnerships with various types of community groups and institutions
Function effectively in an environment with diverse cultures, multiple perspectives, and competing needs
Demonstrate a commitment to recognizing residents' knowledge and experience as a valuable resource
Motivate individuals to actively participate in services
Ability to effectively facilitate meetings and community gatherings
Proficient with MS Office (i.e., Microsoft Word, Excel, and Outlook)
Experience with Salesforce helpful
Ability to work independently and as part of a team
Ability to work some evenings and weekends, as required
Demonstrated ability to establish trusting, confidential relationships
Proven ability to work with diverse groups in cooperative problem-solving and consensus building
Ability to speak a second language preferred
Company
Eden Housing, Inc.
Eden Housing is a non-profit organization with over 55 years of experience providing safe and affordable housing that helps families stay secure, allows communities to thrive, and solves many of the most pressing housing challenges facing California cities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jan Peters
Executive Vice President/Chief Operating Officer
Shola Olatoye
Chief Operating Officer
Recent News
2025-07-31
Seattle TechFlash
2025-05-10
San Francisco Business Times
2025-02-08
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