Hirecrap · 16 hours ago
Customer Service Associate
United States
Full-time
Remote
New Grad, Entry Level
$12/hr - $24/hrBorder Foods, the franchisee operating Taco Bell locations, is dedicated to creating a positive and supportive environment for its employees. The Shift Leader plays a crucial role in managing daily restaurant operations, overseeing team members, and ensuring a high-quality customer experience while embodying the company's core values.
Information Technology & Services
Responsibilities
Overseeing daily restaurant operations
Ensuring adherence to health and safety standards
Maintaining compliance with all local, state, and federal regulations
Scheduling and deploying team members effectively to optimize productivity and service quality
Monitoring team performance
Providing coaching
Conducting training sessions
Ensuring that the point of sale system functions correctly
Reporting system failures
Verifying pricing updates or menu changes
Fostering a positive work environment by building team unity through cross-functional relationships
Responding promptly to employee questions or concerns
Handling customer complaints with a sincere approach
Finding effective solutions
Analyzing financial performance through profit and loss statements to make informed operational adjustments
Actively promoting a culture of recognition, accountability, and continuous improvement
Supporting the company's strategic goals for restaurant success
Qualification
Required
Candidates should be at least 18 years of age
Possess a high school diploma or equivalent
Prior experience in a fast-food or restaurant environment is preferred
Demonstrated leadership capabilities
Solid understanding of operational procedures
Excellent communication skills
Ability to motivate and support team members
Customer-focused mindset
Physical stamina to perform tasks such as standing, bending, lifting, and moving intermittently during shifts
Demonstrate integrity, accountability, and a strong commitment to safety and quality standards
Ability to interpret financial data
Manage staffing schedules
Handle challenging situations with professionalism
Preferred
Prior experience in a fast-food or restaurant environment
Benefits
Comprehensive training programs
Mentorship
Active coaching
Flexible scheduling
Employee discounts
Recognition programs
Company
Hirecrap
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase