Hollywood Casino Morgantown · 16 hours ago
Host/Hostess
Morgantown, PA
Part-time
Onsite
New Grad, Entry Level
$13/hr - $13/hrHollywood Casino Morgantown is part of PENN Entertainment, known for changing the entertainment landscape. The Host/Hostess role involves greeting guests, managing reservations, and ensuring a pleasant dining experience while maintaining communication with the service team.
Gambling & Casinos
Responsibilities
Greets and verbally acknowledges each guest and escort to seat promptly
Maintains communication with servers and inform them when a table in their section has been seated
Responsible for answering telephones and taking reservations if necessary
Verifies reservation if required, before seating guests
Advises guests of waiting time and recommends beverage outlets
Responsible for seating guests according to established rotation procedures, distributes menus, and explain daily features
Knowledge of all daily specials and featured menu items and their preparation
Handles any guest complaints and resolves them quickly and courteously
Attendance at any pre-shift meetings
Maintains communication with kitchen regarding '86 board' and availability of featured items
Completes knowledge of all menu items and how each item is prepared
Knowledge of and strict adherence to PLCB and RG standards and RAMP
General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc
Collects payment and completes transactions through efficient use of POS system when needed to assist servers
Keeps work area neat and clean in accordance with all PA Department of Health standards
Participates as a team member with all servers, barbacks and any other casino personnel to ensure efficient operations
Qualification
Required
Ability to respond to common inquiries or complaints from guests and regulatory agencies
Ability to read and interpret documents, such as safety rules
Ability to present information and respond to questions from employees and guests
Ability to perform basic math skills
Ability to solve practical problems and deal with a variety of situations
Basic computer knowledge; ability to operate POS systems
Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board
Must be able to obtain proper food handler certification and RAMP certification
Greets and verbally acknowledges each guest and escort to seat promptly
Maintains communication with servers and inform them when a table in their section has been seated
Responsible for answering telephones and taking reservations if necessary
Verifies reservation if required, before seating guests
Advises guests of waiting time and recommends beverage outlets
Responsible for seating guests according to established rotation procedures, distributes menus, and explain daily features
Knowledge of all daily specials and featured menu items and their preparation
Handles any guest complaints and resolves them quickly and courteously
Attendance at any pre-shift meetings
Maintains communication with kitchen regarding '86 board' and availability of featured items
Completes knowledge of all menu items and how each item is prepared
Knowledge of and strict adherence to PLCB and RG standards and RAMP
General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc
Collects payment and completes transactions through efficient use of POS system when needed to assist servers
Keeps work area neat and clean in accordance with all PA Department of Health standards
Participates as a team member with all servers, barbacks and any other casino personnel to ensure efficient operations
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Hollywood Casino Morgantown
Winning looks good in Morgantown, PA. Home of good times & PENN Play. Gambling Problem? Call 1-800-GAMBLER
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase