HCLTech · 5 hours ago
Desktop Support Specialist
Northlake, TX
Full-time
Onsite
Senior Level
$49K/yr - $88K/yr
7+ years expHCLTech is a leading global technology company, and they are seeking a Desktop Support Specialist to manage IT support operations. The role involves troubleshooting technical issues, adhering to IT processes, and ensuring customer satisfaction through effective problem resolution.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Hiring Manager
Abhishek Singh
Responsibilities
Adhering to SLAs
ITIL Processes awareness and adhering to ITIL process workflow
Reporting to the HCL Track Lead / Team Lead
Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues
Ensuring that the IT processes are adhered to
Building and configuring shopfloor PCs as well as loading of critical software
Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices
Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues
Coordinates with IT vendors and ensures the site is up and running
Be proactive in reporting IT related issues, engage and escalate to right teams and stakeholders
Vendor coordination to resolve IT issues for all IT and OT technologies
Communicate and update to all stakeholders on critical items and issues related to IT
Be responsible for IT activities at site
Be responsible to execute IT related projects and deliverables at site
Drives critical issues at site with larger HCL team ensuring timely resolution with least downtime at site
Improves and maintains customer and employee satisfaction
Performing asset inventory activities as needed
Create documentation for processes and procedures of day-to-day work
Creating KB articles
Providing frontline customer Support, including hardware and software troubleshooting and diagnosis
Qualification
Required
Minimum 7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer
Strong Microsoft Operating System installation (Win10 / Win11 / MAC OS X) and troubleshooting skills
Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices
Strong desktop support knowledge including hardware, software, and networking concepts
Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds
Good knowledge of iOS, Android OS, rugged devices (tablets and iPads)
Knowledge of windows Image build process and SCCM deployments, Intune, Autopilot
Good knowledge on SCCM, Intune, AD and JAMF
Good knowledge in handling RF scanners, industry level label printers (Zebra, etc)
Good hand on knowledge on OT technology such as PLCs, manufacturing plant IT, etc
Hands on experience in handling Data center hardware
Good knowledge on Network, Storage servers, VMs, and Cloud technology
Experience in handling managed print services, corporate / network printers
Understanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool
Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld –Android & IOS support knowledge
Strong Customer service skills
Excellent communication and conversation skills (Verbal and Written) and good documentation skills
Able to handle unforeseen situations
High level of acceptance
Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
2026-02-07
2026-02-07
Company data provided by crunchbase