Caltrans District 3 · 7 hours ago
INFORMATION TECHNOLOGY ASSOCIATE
Sacramento, CA
Full-time
Hybrid
Entry Level
$5,084/mo - $9,004/mo
2+ years expCaltrans District 3 is seeking an Information Technology Associate to provide critical technical support and information related to IT projects and services. The role involves system monitoring, troubleshooting, and providing training on various productivity tools while ensuring the reliable operation of mission-critical systems.
Government Administration
Responsibilities
Under the general supervision of the Information Technology Manager I (ITM I), the incumbent performs as a skilled Information Technology Associate (ITA) providing critical technical support and information related to Information Technology (IT) projects, products and services
The incumbent participates in routine system monitoring, troubleshooting, and documentation
The incumbent provides technical and analytical phone support related to multiple hardware and software platforms, such as, but not limited to: desktop computers (PCs), mobile devices (e.g., tablets and mobile phones), laptops, printers, in-house applications, and third party software, with strong knowledge in Microsoft Office products
The incumbent analyzes, troubleshoots, documents, and resolves requests remotely while using IT ticketing software
The incumbent identifies trends and major incidents, report and escalate them to the team and management
The incumbent provides introductory training/training material on various productivity and collaboration tools such as Microsoft Office 365, Microsoft Teams, SharePoint Online, Zoom, and WebEx
The incumbent participates in special projects with peers and attends project related meetings, and communicates with LDC management, and team members to provide status on tasks and projects
The incumbent prepares written status reports and end user documentation and training material, maintains software product documentation and tests software systems using test cases and test data to meet defined functional and non-functional requirements
The incumbent is expected to develop and apply foundational knowledge in data center operations and support services
The incumbent creates change control documents and implementation procedures, and coordinates the implementation for new technology services
This position provides an opportunity to grow technical skills while contributing to the reliable operation of mission-critical systems
The incumbent is expected to work as a collaborative team member with peers, other sections/divisions, and those contacted during the course of duties while maintaining professionalism (i.e., business standards related to work behavior and attire) at all times
Successful performance by the incumbent requires resourcefulness, organization, flexibility, excellent communication skills, and the ability to adjust to meet workload demands
The incumbent will be assigned to either of two shifts (day and swing/grave shifts) and may work a five-day workweek inclusive of Saturdays and/or Sundays
Flexibility in working hours and the ability to work overtime are essential to provide round-the-clock coverage that aligns with the business requirements of LDC's customers
Qualification
Required
Under the general supervision of the Information Technology Manager I (ITM I), the incumbent performs as a skilled Information Technology Associate (ITA) providing critical technical support and information related to Information Technology (IT) projects, products and services
The incumbent participates in routine system monitoring, troubleshooting, and documentation
The incumbent provides technical and analytical phone support related to multiple hardware and software platforms, such as, but not limited to: desktop computers (PCs), mobile devices (e.g., tablets and mobile phones), laptops, printers, in-house applications, and third party software, with strong knowledge in Microsoft Office products
The incumbent analyzes, troubleshoots, documents, and resolves requests remotely while using IT ticketing software
The incumbent identifies trends and major incidents, report and escalate them to the team and management
The incumbent provides introductory training/training material on various productivity and collaboration tools such as Microsoft Office 365, Microsoft Teams, SharePoint Online, Zoom, and WebEx
The incumbent participates in special projects with peers and attends project related meetings, and communicates with LDC management, and team members to provide status on tasks and projects
The incumbent prepares written status reports and end user documentation and training material, maintains software product documentation and tests software systems using test cases and test data to meet defined functional and non-functional requirements
The incumbent is expected to develop and apply foundational knowledge in data center operations and support services
The incumbent creates change control documents and implementation procedures, and coordinates the implementation for new technology services
The incumbent is expected to work as a collaborative team member with peers, other sections/divisions, and those contacted during the course of duties while maintaining professionalism (i.e., business standards related to work behavior and attire) at all times
Successful performance by the incumbent requires resourcefulness, organization, flexibility, excellent communication skills, and the ability to adjust to meet workload demands
The incumbent will be assigned to either of two shifts (day and swing/grave shifts) and may work a five-day workweek inclusive of Saturdays and/or Sundays
Flexibility in working hours and the ability to work overtime are essential to provide round-the-clock coverage that aligns with the business requirements of LDC's customers
Applicants must submit the required documents in order to be considered for this position
Failure to complete the STD 678 in its entirety may result in disqualification
When using education to qualify, unofficial transcripts must be submitted
Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent
If selected for appointment, official transcripts will be required
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered
The following items are required to be submitted with your application
Applicants who do not submit the required items timely may not be considered for this job
Preferred
2+ years of general information technology experience performing technical, analytical, or support tasks for computer systems or services
1+ years of experience in customer service and support working in a help desk or call center environment
Experience providing intermediate level assistance and support on desktop and office automation products such as: Microsoft Office and Office 365, Outlook, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Windows 10/11, personal computers, laptops, smartphones, tablets, remote access, and printer support
Ability to multi-task and work in a fast paced environment
Well-developed communications skills, both oral and written
Demonstrable skills in providing excellent customer service, Microsoft Office certifications in Outlook, Word, or Excel
Ability to type and perform troubleshooting simultaneously
Experience with Active Directory
Working knowledge of information technology principles and best practices
Benefits
The State of California provides excellent health benefits and retirement options
Sick leave and vacation accrual
Paid state holidays
Enhanced benefits, such as CoBen benefit allowance
Employer paid life insurance
Additional vacation/annual leave
Are not subject to State Disability Insurance payroll withholding
Company
Caltrans District 3
Caltrans District 3 is a government administration company based out of 703 B ST, Marysville, California, United States.
Founded in 1895Marysville, California, US
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase