FF Inc · 17 hours ago
Client Services Associate
Baton Rouge, LA
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $65K/yrFF Inc is dedicated to strengthening relationships with clients and ensuring a positive customer experience. The Client Services Associate will serve as a primary point of contact for clients, handling account needs and collaborating with internal teams to deliver high-quality service.
Management Consulting
Responsibilities
Serve as the primary point of contact for a portfolio of clients or customers
Build and maintain strong relationships through regular communication and follow-up
Support client needs including updates, service requests, and account changes
Conduct outbound check-ins to gather feedback and ensure satisfaction
Track account activity, service issues, and opportunities in the CRM
Assist with onboarding new clients to ensure a smooth transition
Coordinate with sales, operations, and support teams to resolve issues efficiently
Share product updates, promotions, and service information with clients
Prepare basic reports, notes, and account summaries as needed
Maintain a high level of professionalism, responsiveness, and organization
Qualification
Required
Strong communication skills and comfort working directly with clients
Organized, dependable, and able to manage multiple accounts at once
Customer-first mindset with strong problem-solving skills
Comfortable learning new systems and tools
Proactive, positive attitude and strong follow-through
Preferred
Experience in customer service, client services, retail, hospitality, or account support is a plus — but not required
Benefits
Competitive compensation
Paid training and ongoing support
Clear growth path into Account Coordinator, Account Manager, or Customer Success roles
Supportive, collaborative team environment
Opportunities to build valuable client-facing and professional skills
Company
FF Inc
Our teams work to take your business to the next level.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase