Illuminate Technologies · 17 hours ago
CQE Supervisor - Customer Quality Engineering Supervisor (Pataskala / Etna area)
Pataskala, OH
Full-time
Onsite
Mid, Senior Level
$86K/yr - $103K/yr
6+ years expIlluminate USA is a joint venture in renewable energy focused on solar panel manufacturing, located in Central Ohio. They are seeking a CQE Supervisor to manage customer quality processes, ensuring compliance with quality standards, addressing customer complaints, and driving improvements in customer satisfaction.
CRMInformation Technology
Responsibilities
Lead and oversee customer quality inspection processes (e.g., In-Process Monitoring and Pre-Shipment Inspection, etc.), ensuring compliance with established quality standards and requirements
Through a detailed analysis of customer complaints and in-process customer audits, provide technical insights to the organization in terms of critical improvements related to manufacturing quality and inspection quality that could influence increase in customer satisfaction
Manage a team of Customer Quality Engineers and Specialists who are tasked to handle on-site arrival inspections to ensure materials and products meet quality standards before use or installation
Serve as the primary point of contact for customer audits and/or resolution of customer complaints at the factory or at project sites, ensuring prompt response and effective resolution, as necessary visit project sites for initial technical diagnosis of field issues
Drive reduction of customer complaints and execute internal investigations of customer complaints by gathering relevant data, conducting root cause analysis, and collaborating with cross-functional teams (Process Engineering, Process Quality Engineering, Equipment Engineering and Production) to identify underlying issues. Prepare detailed 8D reports to document findings, outline corrective actions, and develop strategies to prevent recurrence. Track the implementation of improvements and continuously monitor results to ensure sustained customer satisfaction and long-term quality enhancements
Prioritize customer satisfaction by providing clear communication, following up as necessary, and taking proactive steps to prevent recurring issues, while maintaining a focus on maintaining high-quality standards
Liaise with Planning, Warehouse and Logistics to ensure adherence to quality standards and meet customer expectations throughout the order fulfillment process
Qualification
Required
Bachelor's degree in Engineering or Science with 10+ years manufacturing experience in one or more of the following industries: solar, electronics, semiconductor or automotive
Minimum 6+ years' experience in a Customer Quality function
Experienced in systematic problem-solving via 8D Process, Six Sigma or other root cause analysis methods
Experienced in Process Flow Diagrams, Control Charts and Design/Process Failure Mode and Effects Analysis (D/PMEA)
Adept in reading product design/drawings, bill of materials and material specifications
Has undergone specialized training in customer quality management, equipping them with the skills to ensure high standards of customer satisfaction and product quality
Strong communication skills to clearly convey information, engage with stakeholders, and adapt messaging to suit different audiences
Preferred
Master's degree in Engineering or Science (Chemistry and Physics)
Familiar with electroluminescence, photoluminescence, automated optical inspection, electronic product testing or similar test technologies– preferred
Experience in high-volume data management and reporting platforms (PowerBI, Tableau, etc.)
Intensive experience in statistical process control and analysis using statistical software (e.g., JMP and Minitab)
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Military leave
Paid time off
Parental leave
Professional development assistance
Relocation assistance
Retirement plan
Vision insurance
Company
Illuminate Technologies
Illuminate provides government agencies, commercial enterprises, and network operators with the data, services, and technology that helps them protect the information that surrounds us all and extract real value from it.
11-50 employees
H1B Sponsorship
Illuminate Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (5)
2022 (1)
2020 (1)
Funding
Current Stage
Early StageTotal Funding
unknown2024-01-08Acquired
Leadership Team
Tameika Hollis
Chief Executive Officer
Tim Linthicum
Chief Security Officer, Operational Support Services
Recent News
2025-04-07
Company data provided by crunchbase