Concerto - property asset management system with CAFM · 1 day ago
Customer Success Manager
Russell, NY
Full-time
Hybrid
Mid Level
3+ years expBellrock Technologies is a property asset management company focused on maximizing customer value from their SaaS platforms. As a Customer Success Manager, you will manage customer relationships, ensure product adoption, and collaborate with cross-functional teams to enhance customer engagement and satisfaction.
ComputerSoftware
Responsibilities
Own and nurture relationships with a portfolio of customers, acting as their primary point of contact
Understand customer goals and align product usage to deliver measurable outcomes
Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment
Become a subject matter expert in Bellrock Technologies’ product suite
Guide customers through best practices, use cases, and product capabilities
Identify customer training needs and collaborate with the Product Enablement Manager to ensure delivery
Support the launch and growth of the Customer Community platform
Encourage customer participation, share insights, and help build a vibrant peer-to-peer support environment
Deliver best practice workshops and product health checks to drive adoption and value
Contribute to customer communications including release notes, webinars, and community updates
Capture and share customer feedback to inform product development and service improvements
Advocate for customer needs internally and help prioritise enhancements that drive impact
Monitor customer health and proactively address risks to satisfaction or renewal
Identify and support upsell opportunities in collaboration with the Sales team
Help reduce churn and increase customer lifetime value
Qualification
Required
3+ years in a SaaS customer-facing role (Customer Success, Account Management, or similar)
Strong relationship-building and communication skills
Experience using CRM tools (preferably HubSpot) and customer success platforms
Ability to analyse customer data and translate insights into action
Familiarity with IWMS or CAFM platforms is a plus
Bachelor's degree in Business, Marketing, Computer Science, or a related field
Customer obsessed and outcome driven
Confident communicator and active listener
Organised and able to manage multiple priorities
Curious, proactive, and eager to learn
Collaborative team player who thrives in a fast-paced environment
Benefits
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
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Company
Concerto - property asset management system with CAFM
The Concerto property asset and project management software suite provides flexible, web based, off-the-shelf solutions for asset, project and facilities management.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-09-02Acquired
Company data provided by crunchbase