CoCo Key Resort & Water Park Orlando · 1 day ago
Assistant Front Office Manager (47144)
Coco Key Resort and Water Park Orlando - Orlando, FL 32819
Full-time
Onsite
Mid, Senior Level
2+ years expCoCo Key Hotel and Water Resort is a family-friendly hotel located in Orlando, offering a unique water park experience. They are seeking a passionate and guest-focused Assistant Front Office Manager to oversee daily front office operations, ensuring exceptional service and smooth guest experiences.
Hospitality
Responsibilities
Warmly greet and welcome all guests; ensure accurate and efficient registration, verifying reservations, payment methods, and guest information
Handle guest check-out processes, confirming satisfaction and processing all final charges and payments
Respond to incoming calls promptly and professionally, offering clear and helpful information regarding the property, services, and local attractions
Retrieve and deliver guest messages, mail, and packages
Maintain and reconcile a house bank; process foreign currency exchange and guest check cashing when required
Supervise front office operations including PBX, night audit, and guest service teams
Manage and resolve guest complaints with professionalism and empathy, utilizing sound judgment and proactive problem-solving strategies
Oversee and support the completion of audit procedures and ensure the accuracy of daily reporting
Monitor and maintain inventory for front office and rooms division supplies, coordinating timely ordering and cost control
Assist with recruitment, training, performance reviews, and, when necessary, disciplinary actions for front office team members
Collaborate with Sales and Revenue teams to ensure seamless service for groups and VIP guests
Ensure all front desk systems and equipment are properly maintained and functional
Qualification
Required
High School Diploma or equivalent required
Minimum of 2 years of front office or hotel operations experience, including supervisory or management responsibilities
Strong interpersonal and communication skills
Ability to work flexible hours, including weekends and holidays
Strong organizational, problem-solving, and decision-making abilities
Preferred
Hospitality or Business degree preferred
Experience with hotel property management systems (Mews PMS experience preferred)
Company
CoCo Key Resort & Water Park Orlando
CoCo Key Hotel and Water Park Orlando is a family-friendly hotel with 391 spacious guest rooms and a one-of-a-kind 54,000 sq. ft.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase