Parkview Health Services · 17 hours ago
Customer Service Representative
Parkview Health Services - Buffalo, NY 14226
Full-time
Onsite
Entry Level
$20/hr - $23/hr
1+ years expParkview Health Services has been providing exceptional pharmacy services for almost 40 years, catering to professional agencies, skilled nursing, and community care facilities. They are looking for full-time team members to handle customer service responsibilities, primarily responding to calls related to prescription orders and ensuring customer satisfaction.
Health CareMental HealthPharmaceuticalRehabilitation
Responsibilities
Work closely with staff at facilities, clients, patients, and doctors’ offices to assist them with issues regarding prescriptions filled by Parkview Health Services
Respond to incoming calls from facilities, clients, patients, and prescribers’ offices to process new and refill medication orders to ensure continuity and maintenance of therapy
Collect medical information to be used to fill prescriptions, troubleshoot issues, identify problems, and coordinate billing of medications
Ensure that callers’ needs are met, address questions and concerns, and escalate issues involving complex clinical matters to the clinical team as appropriate
Facilitate communication between internal team and external customers to support patients’ therapy compliance through transmittal of status updates, template letters, and other similar actions designed to maintain effective and efficient response and superior service quality
Access records in pharmacy system to identify and follow up on customer needs, maintaining attention to details and avoid delays or interruptions in therapy
Document case activity, communications, and correspondence in pharmacy system to ensure completeness and accuracy of patient contact records
Ensure that work activities are conducted in compliance with regulatory requirements and the organization’s defined standards and procedures, and in a manner that provides the best available level of service and quality. Adhere to HIPAA, Fraud Waste and Abuse, and other required healthcare and pharmacy regulations
Perform other related duties as assigned
Qualification
Required
High School Diploma or equivalent required
Minimum of one year's experience providing high quality telephonic customer service
Superior telephone customer service and relationship building skills
Strong problem-solving skills with an ability to prioritize and multi-task
Demonstrated strength in listening, understanding, clear speaking (oral) and written communications in English
Ability to communicate with customers while navigating through a variety of technical platforms and systems
Excellent Microsoft Office software skills, including Excel and Outlook in Windows format with demonstrated adaptability to internal systems
Night Shift (Required)
Day Shift (Required)
Preferred
Minimum of one year Pharmacy or healthcare experience strongly preferred
Previous experience working in Pharmacy highly preferred
Healthcare: 1 year (Preferred)
Company
Parkview Health Services
Parkview Health Services offers e-prescribing and pharmacy services to disabled residences, rehab facilities, and mental health clinics.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
ArtesRx,Flexpoint Ford
2023-06-28Private Equity
Leadership Team
Joseph Mahler
Chief Financial Officer
Justin Waclawek
Chief Operating Officer
Recent News
themiddlemarket
2023-06-30
2023-06-30
Company data provided by crunchbase