FANUC America Corporation · 9 hours ago
Technical Specialist
Rochester Hills, MI
Full-time
Onsite
Entry, Mid Level
2+ years expFANUC America Corporation is committed to its customers and employees, fostering a supportive workplace. The Technical Specialist role involves coordinating service and preventive maintenance activities, managing customer service requests, and ensuring accurate documentation and tracking of service activities.
IndustrialIndustrial AutomationRobotics
No H1B
Responsibilities
Coordinate with customers, Service management, and supervisors to assess service needs, align schedules, ensure customer satisfaction, and support proper billing and PO collection
Plan and schedule service manpower, resources, materials, and equipment to support service and preventive maintenance activities
Manage crash kits, tools, and equipment, ensuring proper use, safe operation, timely return, and maintenance for optimal performance
Provide technical support, including telephone-based troubleshooting for FANUC robots and peripheral equipment, and perform spot service calls as needed
Prepare service-related documentation and deliverables, including service quotes, while ensuring accurate communication and follow-up
Communicate proactively with customers and internal teams (Service, Sales, and Engineering) to provide real-time updates on service issues, progress, and resolutions
Qualification
Required
High school diploma or GED required
Minimum of 2 years of experience in automation integration and/or installation, with hands-on mechanical, electrical, and pneumatic troubleshooting, teardown, and repair experience
Excellent phone etiquette with strong caller management, communication, and customer service skills
Strong business and technical written and verbal communication abilities
Professional, courteous demeanor with the ability to remain positive in challenging or high-pressure customer situations
Highly organized and able to manage multiple tasks simultaneously
Proficient in PC-based business systems, including Microsoft Office and related tools
Ability to read and interpret electrical, mechanical, and pneumatic prints and documentation
Willingness to work overtime, including unscheduled or extended hours when necessary
Ability to work rotating shifts, including first, second, and third shifts as business needs require
Works effectively both independently at customer sites and collaboratively with internal teams
Preferred
Bachelor of Science or Bachelor of Arts or Electrical Technician diploma or Licensed Electrician certification preferred
PLC knowledge preferred; prior exposure to FANUC RJ, RJ2, RJ3, RJ3iB, R-30iA, and R-30iB controller platforms
Benefits
Medical, Dental & Vision Insurance
401(k) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Tuition Reimbursement
Wellness Program
Flexible Spending Accounts
Employee Assistance Program
Flexible Benefit Dollars
Generous Holiday & Vacation Program
Company
FANUC America Corporation
FANUC America offers the most complete range of industry-leading products and services for industrial robotics, CNC systems, and factory automation solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Cicco
President & CEO
Casey Korzen, PHR
Human Resources Business Partner
Recent News
2025-10-17
2025-10-15
Company data provided by crunchbase