Zufall Health · 8 hours ago
Fax Administrator
Dover, NJ
Full-time
Onsite
Entry Level
$19/hr - $22.03/hr
1+ years expZufall Health is a healthcare organization seeking a Fax Administrator to manage all clinical documents faxed to the center. The role involves handling medical record requests, scanning records into electronic systems, and providing excellent customer service to patients and staff.
CommunitiesDentalHealth CareHospitalMedical
Responsibilities
Consistently adheres to all departmental policies and procedures
Conducts all aspects of job in a professional and ethical manner
Works independently with little or no supervision but uses available resources for problem resolution as indicated by circumstances or need
Completes assignments in a timely and efficient manner
Maintains high level of confidentially
Works collaboratively with team members to assure the optimal outcomes of care and service
Utilizes departmental resources prudently and appropriately
Uses communication methods which create and foster a positive image of the department, upholding the values of the Zufall Health
Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues
Keeps manager or supervisor informed of work related issues at all times
Performs additional duties as determined by supervisor
Interaction with Patients
Greets patients and visitors in a prompt, pleasant, and helpful manner in person and on the telephone
Answers the telephone and makes appointments or responds to inquiries
Reviews all faxed clinical documents received at the health center and directs reports and medical results to the appropriate provider or distributes faxes as needed
Receives all requests for medical records and processes, including legal requests that require preparation of an invoice
Retrieves hard copies of old medical records and scans records into electronic medical record for all returning patients
Communicates with the medical staff regarding patient’s visits
Communicates with finance regarding processing of invoices for medical record copies
Assists with printing out requisitions or other forms as needed
Maintains patients’ confidentiality in compliance with HIPAA and other federal, state and local regulations as stated in the ZH policies and procedures manual
Answers inquiries of patients and public in person or via telephone regarding regulations and services; when necessary, refers inquiries to appropriate person or department
Reads, writes, speaks, understands, and communicates in English and Spanish sufficiently to perform the duties of this position
Qualification
Required
Knowledge of computer software programs such as Microsoft Word, and electronic medical records
Excellent customer service skills
Ability to work with very little supervision
Ability to adapt quickly to unanticipated changes in workflow or work process, or frequent changes in insurances rules and coverage changes
Ability to understand, carry out, and remember verbal and written instructions
Learn and apply the trauma informed care principles with the scope of my position
Bilingual English and Spanish required
High School diploma required
Has reliable transportation in order to be able to travel to other sites as needed
Minimum of 1-year experience in customer service field
Preferred
College credit or additional education in medical field or insurance and billing courses
Experience in a clinical/ambulatory care setting
Company
Zufall Health
Founded in 1990, Zufall Health is an award-winning, nonprofit, state-licensed community health center that provides access to quality and affordable medical, dental, and behavioral health services to people and communities who experience barriers to care.
201-500 employees
H1B Sponsorship
Zufall Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
$0.13MKey Investors
Delta Dental of New Jersey
2023-08-16Grant· $0.07M
2022-08-23Grant· $0.07M
Leadership Team
Peter Bebel
Chief Financial Officer
Annette Gonzalez, DHA, MPA
Chief Operating Officer
Recent News
Morningstar.com
2025-11-03
2022-08-23
Company data provided by crunchbase