Hirecrap · 19 hours ago
Remote Customer Support
United States
Full-time
Remote
New Grad, Entry Level
$18.50/hr - $23.50/hrTurboTax USA is a leading provider of tax preparation software, dedicated to simplifying the tax filing process for individuals and small businesses across the United States. They are seeking motivated individuals to join their team as TurboTax Product Experts, providing customer support for TurboTax products and assisting users with their tax return process.
Information Technology & Services
Responsibilities
Providing exceptional customer service by answering inquiries related to TurboTax products and tax software, including downloading, logging in, basic navigation, importing documents, printing, filing, and addressing simple tax questions
Guiding customers through the software features and troubleshooting common issues to ensure a smooth user experience
Maintaining a professional and empathetic communication style to foster trust and satisfaction among users
Participating in certification training over a three-day period to enhance product knowledge and support skills
Building a flexible work schedule between 8am EST and 12am midnight EST, Monday through Sunday, with a minimum commitment of 25 hours per week
Collaborating with Subject Matter Experts (SMEs) and Marketplace Performance Specialists (MPS) for ongoing support and performance improvement
Adhering to company policies and quality standards to deliver consistent and reliable support to all customers
Qualification
Required
Strong communication skills
Customer-centric mindset
Enthusiasm for learning and helping others
Comfortable with technology
Capable of understanding and explaining software features in a clear and empathetic manner
Ability to adapt quickly to new information
Maintain a positive attitude while assisting customers
Reliable internet access
Quiet workspace to perform duties effectively
Preferred
Prior experience in customer service or technical support
Benefits
$405 certification bonus awarded upon successful completion of the training program.
Flexible work schedule that allows you to choose working hours between 8am EST and 12am midnight EST, Monday through Sunday.
Fast certification process completed within three days, enabling you to start supporting customers quickly.
Opportunity to work more than the minimum hours, with no upper limit, for increased earnings.
Ongoing support and training from experienced professionals, including SME and MPS advocates, to help you succeed.
Work from the comfort of your home, eliminating commute time and providing a comfortable working environment.
Company
Hirecrap
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase