Customer Service Account Representative jobs in United States
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Calumet · 1 month ago

Customer Service Account Representative

positionIndianapolis, IN, USA
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Calumet is a company delivering innovative specialty products trusted by companies globally. The Customer Service Account Representative provides front line support for Order Entry and Order Management, ensuring effective order fulfillment and interacting with various stakeholders to maintain customer satisfaction.

ManufacturingOil and GasProduct Management

Responsibilities

Responsible for timely and accurate order entry and supporting effective order fulfillment
Processes sales orders received from customers. Regularly monitors activity through order delivery
Follow-up with customers as needed to validate/confirm purchase order questions
Monitors open orders and notifies internal business partners and/or external customers for updates regarding activity
Regularly communicates with customers, company locations, customers, and vendors to ensure ongoing customer satisfaction
Serves as a customer advocate - brings “voice of customer” insights that allow for an improved customer experience
Investigates and resolves customer issues for corrective and preventive action
Represents Calumet in a professional manner and creates strong partnerships through exemplary customer support
Provides administrative support to department as needed
Other tasks as assigned

Qualification

Customer support experienceOrder entry experienceERP systems (SAP)Microsoft Office SuiteOrganization & planningJudgment/decision-makingEmotional maturityEthics & integrityChange managementDriveAttention to detailCommunication

Required

High school diploma or GED
1+ years of related customer support and/or order entry experience
Proficient computer skills with demonstrated experience in the Microsoft office suite
Hybrid work schedule with 3 days in-office weekly; Wednesdays mandatory

Preferred

Experience with ERP systems (e.g., SAP) is preferred

Company

Calumet

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Calumet makes ingredients of every day products ranging from lipstick to crayons to jet fuel.
dateFounded in 1916
location
Indianapolis, Indiana, USA
people-size1001-5000 employees
web-link
https://calumet.com/

Funding

Current Stage
Public Company
Total Funding
$1.42B
2026-01-07Post Ipo Debt· $405M
2025-01-14Post Ipo Equity· $65M
2025-01-14Post Ipo Debt· $100M

Leadership Team

T
Todd Borgmann
Chief Executive Officer
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Recent News

Livemint.com
Risky Borrowers Flood Market to Tap Investor Hunger for Yield
2026-01-16
PR Newswire
Calumet Completes Upsized Notes Offering
2026-01-13
PR Newswire
Calumet Announces Pricing of $405 Million Upsized Private Placement of 9.75% Senior Notes due 2031
2026-01-08
Company data provided by crunchbase