NYC Department of Social Services · 1 day ago
CLIENT SERVICES REPRESENTATIVE
Brooklyn, NY
Full-time
Onsite
Entry Level
$42K/yr - $49K/yr
1+ years expNYC Department of Social Services is dedicated to providing essential services to individuals and families in need. The Client Services Representative will assist clients in navigating various social service programs, ensuring they are directed to the appropriate services and providing general assistance with applications and documentation.
ConsultingGovernmentNon ProfitSocial
No H1B
Responsibilities
Greet and assist clients with utilization of the universal kiosks to ensure clients are directed to the appropriate unit within the BAC, SNAP, Medicaid offices and other HRA client-facing services. Describes the various services provided by the Agency and hands out Access HRA brochures and other agency information as needed
Interact with visitors seeking services from multiple program units; asks visitors for the reason for their visit and assists individuals in determining the appropriate program unit for routing purposes; assigns appropriate pass/ticket to enter designated area, enlightens the customers to the location and color associated with each service area
Hand out appropriate Cash Assistance, Medicaid and SNAP Application Kits to individuals applying for benefits; provide general assistance with navigating through the portal within Access HRA to facilitate the application process. Remind applicants to add all pertinent household members in preliminary online application
Review appointment letters, court papers, and other documents presented; determine whether customers have an emergency or need a reasonable accommodation to provide a quick service
Assist applicants with scanning and uploading documents; troubleshoot usage of the copy machines and multi-function printers in Document Drop Box area – if applicants are having difficulty
Issue Model Office tickets in PC Banks to clients for in-person interviews; seek supervisor assistance if applicants are having trouble or has questions surrounding eligibility for benefits
Qualification
Required
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
New York City residency is generally required within 90 days of appointment
Benefits
Public Service Loan Forgiveness
Company
NYC Department of Social Services
The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ann Marie Scalia
General Counsel & Chief Legal Officer
Beatriz Fritschler, MPA
Deputy Commissioner, Strategic Partnerships
Recent News
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2025-12-09
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