NYC Department of Social Services · 4 hours ago
NETWORK INFRASTRUCTURE MANAGER
Brooklyn, NY
Full-time
Onsite
Mid, Senior Level
$115K/yr - $132K/yr
6+ years expThe NYC Department of Social Services is dedicated to providing essential benefits to New Yorkers in need and preventing homelessness. They are seeking a Network Infrastructure Manager to oversee a team of network engineers and manage the agency's network infrastructure projects, ensuring optimal performance and security.
ConsultingGovernmentNon ProfitSocial
No H1B
U.S. Citizen Only
Responsibilities
Manage, mentor and guide a team of network engineers responsible for projects related to planning, designing, configuring, installing, implementing, testing, troubleshooting, integrating, performance monitoring, maintaining, enhancing, security management, documenting, and support of all DHS/DSS network components
Manage several WAN projects related to the planning, designing, configuring, installing, implementing, testing, troubleshooting, integrating, performance monitoring, maintaining, enhancing, security management, documenting, and support of the Agency’s network components such as routers, switches, firewalls, voice gateways, voice routers, WiFi controllers, access points, data circuits, servers, IP Surveillance Cameras and other IP based hardware or associated devices or services connecting to the network infrastructure
Address network bottlenecks based on Net IM system alerts, security logs, and network utilization monitoring tools, such as Riverbed Steelheads, to ensure optimum network performance and 24x7 high availability
Ensure Service Desk tickets for technical support are addressed by the unit with timely follow up and resolution, including working closely with various internal I/TS teams, and escalating major hardware/software problems
Travel to various locations
Qualification
Required
A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project
A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in '1' above, including one year in a project leader capacity or as a major contributor on a complex project
A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience
A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above
All candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project
In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor
Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements
To be eligible for placement in Assignment Level IV, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming
Preferred
Juniper network switch configuration
Basic Cisco switch configuration
Experience managing a team of skilled network field engineers
Benefits
Public Service Loan Forgiveness
Company
NYC Department of Social Services
The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ann Marie Scalia
General Counsel & Chief Legal Officer
Beatriz Fritschler, MPA
Deputy Commissioner, Strategic Partnerships
Recent News
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