Deloitte · 8 hours ago
Manager, Cyber Operational Excellence
Hermitage, TN
Full-time
Onsite
Senior Level
5+ years expDeloitte is a global leader in consulting and professional services, and they are seeking a Manager for Cyber Operational Excellence. In this role, you will enhance operational maturity and service delivery across global cyber services, collaborating with various teams to ensure consistent customer engagement and reporting.
AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management
Responsibilities
Lead operational excellence initiatives that enhance process efficiency, service consistency, and measurable outcomes across assigned cyber services
Assess operational performance using data, KPIs, and stakeholder feedback to identify trends, gaps, and opportunities for improvement
Drive adoption of standardized processes, templates, and service delivery practices across global teams and member firms
Partner with service teams to embed continuous improvement principles and ensure services evolve in alignment with global strategy
Build trusted relationships with member firm CISOs and cyber teams through structured feedback loops, workshops, and regular touchpoints
Facilitate cross‑functional discussions to ensure evolving member firm needs are understood and translated into actionable service improvements
Support the design and delivery of customer‑centric engagement programs, including workshops, readiness sessions, and communications
Enhance and maintain certain reporting capabilities that demonstrate service performance, consumption, value, and ROI to member firms
Partner with service teams to refine and elevate individual cyber service reports, ensuring insights are consistent, actionable, and aligned to business outcomes
Contribute to ongoing modernization of reporting (e.g., dashboards, automation opportunities, consistency across services)
Work closely with PMO and enterprise planning groups to ensure Cyber initiatives are represented in broader roadmaps and that member firms receive timely communication about upcoming changes
Support service readiness and rollout activities-including communications, awareness materials, and learning programs-to ensure smooth adoption
Serve as a readiness partner for global cyber initiatives, helping member firms prepare for transitions and new capabilities
Represent the Operational Excellence & Reporting team in cross‑functional meetings, providing updates, recommendations, and thought leadership
Mentor peers and support teammates across geographies to build operational excellence capability across the organization
Deliver high‑quality project artifacts aligned to global templates, standards, and best practices
Qualification
Required
5+ years of relevant experience in cybersecurity, technology operations, service delivery, consulting, or process improvement roles
Required proficiency with Microsoft 365 tools (e.g., Outlook, PowerPoint, Excel, Word, Teams, etc.), with the ability to create structured presentations, analyze data, and manage communication effectively
Strong executive presence with the ability to engage confidently with senior leaders and technical stakeholders
Proven relationship‑building and stakeholder‑management skills in a global, matrixed environment
Ability to influence without direct authority and align diverse perspectives around shared outcomes
Strong analytical mindset with comfort interpreting operational data to drive insights and decisions
Excellent written and verbal communication skills, with the ability to tailor messaging for diverse audiences
Active listening and the ability to understand priorities, challenges, and constraints across global teams
Ownership mindset with accountability for delivering measurable results
Familiarity with cybersecurity services, enterprise technology, and global service delivery models
Ability to navigate ambiguity, structure complex problems, and manage multiple priorities concurrently
Experience working across regions or in global/cross‑functional teams
Bachelor's Degree required (technical or business discipline)
Benefits
Health and well-being
Company
Deloitte
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.
10001+ employees
H1B Sponsorship
Deloitte has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (6871)
2024 (4911)
2023 (5604)
2022 (8090)
2021 (5993)
2020 (10388)
Funding
Current Stage
Late StageLeadership Team
Anne Muraya
Chief Executive Officer - East Africa
Joe Ucuzoglu
Global Chief Executive Officer
Recent News
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