StaffGreat.com · 4 hours ago
Enterprise Customer Success Manager
San Francisco Bay Area
Full-time
Onsite
Entry, Mid Level
$110K/yr - $160K/yr
1+ years expStaffGreat.com is an early-stage startup seeking an Enterprise Customer Success Manager to lead end-to-end success for key enterprise customers. The role involves acting as a trusted advisor to Fortune 500 and mid-market customers, maximizing the value of AI Search, and shaping the strategy of a growing Customer Success function.
Staffing & Recruiting
Hiring Manager
Amy Blitstein
Responsibilities
Own end-to-end customer success for key enterprise accounts (including global, brand-name customers)
Serve as a trusted advisor to customers and internal stakeholders on AI Search best practices and adoption strategies
Drive measurable business outcomes by coordinating across multiple customer stakeholders
Translate customer needs and feedback into actionable insights for the Product team, influencing roadmap decisions
Identify and showcase upsell opportunities, driving expansion and long-term account growth
Educate customers on GEO workflows and tailor solutions to complex enterprise use cases
Qualification
Required
1+ year of experience in Customer Success, Account Management, SEO, or Solutions Engineering
Experience in MarTech or Enterprise SaaS environments supporting enterprise customers
Comfortable managing a relatively high book of business (30+ concurrent accounts)
Strong stakeholder management skills and executive-facing presence
Naturally curious, fast learner with strong empathy for customer needs
Preferred
Previous SEO or post-sale MarTech experience strongly preferred
Builder mindset with high agency; prior founder experience or evidence of creating something from scratch is a plus
Company
StaffGreat.com
Looking for a staffing and recruiting firm with a personal touch? Look no further than our boutique firm, owned and operated by women.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase