NiCE · 7 hours ago
Senior Client Services Project Manager, CX
United States
Full-time
Remote
Senior Level
5+ years expNiCE is a leading software company that specializes in delivering exceptional customer experiences and innovative AI solutions. They are seeking a Senior Client Services Project Manager to act as a liaison between product management and business stakeholders, managing AI product-related projects and ensuring effective communication and collaboration across teams.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring
Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks
Create and manage project plans, timelines, risks, and status communication methods
Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc
Work as a primary point of contact for business stakeholders, product owners, and the larger project team
Have the ability to multi-task multiple projects at a particular time
Communicate in an effective and professional way with stakeholders and customers in and outside of inContact
Provide guidance and collaboration to, and with, Product teams who are preparing for new product introduction, new product pricing, end of life strategy and migration
Identify process needs in support of an effective product rollout experience. Assist in updates and delivery to business
Assist in business stakeholder management to ensure launch requirements are being met
Follow the company Code of Ethics and inContact policies and procedures at all times
Qualification
Required
Bachelor's degree in Business Management, IT, or related field or equivalent work experience required
Experience with Gen AI project delivery
5-6 years' experience in project management
Excellent customer service and people skills
Excellent problem-solving skills
Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools
Ability to meet deadlines
Effective communicator with superior interpersonal skills
Ability to manage multiple projects at a time
Ability to work with and to interpret technical information to non-technical individuals
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
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2025-10-08
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2025-09-12
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