NiCE · 1 day ago
Manager, Professional Services, AI, CX
United States
Contract
Remote
Senior Level
7+ years expNiCE is a global company known for its innovative software solutions that enhance customer experiences and ensure public safety. The Manager, PMO – AI will lead client-facing AI program governance, manage AI project lifecycles, and ensure responsible AI practices while mentoring a team of project managers and analysts.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Serve as primary executive-facing PMO leader for AI programs
Translate client business objectives into AI roadmaps, Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs)
Present portfolio status, risks, options, and value realization to client executives
Lead steering committees, Quarterly Business Reviews (QBRs), and executive communication
Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates
Run portfolio intake, prioritization, funding, and benefits tracking
Implement AI-augmented reporting, dashboards, and risk sensing
Oversee end-to-end delivery of AI solutions, including data readiness, model validation, deployment, and adoption
Ensure alignment to responsible AI principles and compliance
Partner with Data/ML Engineering, MLOps, Security, and Business stakeholders
Lead, mentor, and coach PMs, TPMs, and analysts
Manage staffing, workload balancing, and performance
Foster a high-performing, client-centric culture
Qualification
Required
BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required
7–10+ years in program/project management; 3+ managing AI/ML initiatives
Proven people‑leadership experience in managing and coaching direct reports
Experience delivering complex, client-facing AI programs
Strong understanding of AI/ML concepts, data governance, and MLOps
Excellent executive communication and stakeholder leadership
PMP Certification
Preferred
MBA preferred
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
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