Baxter International Inc. · 1 day ago
Sr. Specialist, Customer Service Training and Call Quality
Skaneateles Falls, NY
Full-time
Onsite
Mid, Senior Level
$60K/yr - $82K/yr
1+ years expBaxter International Inc. is dedicated to redefining healthcare delivery and improving lives. The Sr. Specialist, Customer Service Training and Call Quality will be responsible for developing and managing quality assessment initiatives, ensuring compliance, and providing training to enhance operational effectiveness.
BiotechnologyClinical TrialsHealth CareMedical
No H1B
Responsibilities
Administer process audits, with recommendations for refresher and ongoing training
Distribute quality communications to Customer Service Organization
Provide feedback to supervisors on identified performance issues through quality assessments and training valuations
Maintain a well-documented quality program
Identify needed changes to training materials to keep current with actual practices
Help in creation and updates of SOP documentation and coordination with quality systems
Create/Maintain tools that facilitate and improve ability to follow procedures (tools, checklists, forms, etc.)
May provide coaching, training, new hire phase-in, and day to day activity to peers or other department employees related to quality initiatives
Support projects with creation of process documentation and any necessary training
Collaborate with Process Owners on process documentation and changes
Participate on special projects as assigned
Qualification
Required
Bachelor's degree or 1-3 years equivalent work experience
Ability to work cohesively with other functions
Ability to work in a constantly changing environment
Ability to lead, motivate and educate (one-on-one and with groups)
Requires excellent customer service skills
Coaching/training experience
Demonstrated performance displaying initiative, organization, analytical and problem solving skills
Ability to work independently
Solid organizational skills
Good presentation and group facilitation skills
Ability to read, interpret, follow and write Standard Operating Procedures (SOPs)
Attention to detail
Excellent written documentation skills
Benefits
Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits
Company
Baxter International Inc.
For nearly a century, we have delivered on our commitment to saving and sustaining the lives of patients, working alongside clinicians and providers around the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.28BKey Investors
German Federal Ministry of Education and Research
2025-12-08Post Ipo Debt· $600M
2021-04-21Grant· $1.81M
2019-05-15Post Ipo Debt· $1.68B
Leadership Team
Andrew Hider
President and Chief Executive Officer
Giuseppe Accogli
EVP & Chief Operating Officer
Recent News
HospitalManagement.net
2026-01-16
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