Tribus Group · 1 day ago
Project Coordinator
Denver, CO
Full-time
Onsite
New Grad, Entry Level
$19.23/hr - $20.67/hrTRIBUS is a leading provider of real estate technology tools tailored to meet the unique needs of brokerages, real estate agents, and Multiple Listing Services (MLSs). The Client Onboarding Coordinator will ensure a seamless experience for new clients integrating TRIBUS software solutions into their operations, collaborating with various teams to guide them through the onboarding process.
AutomotiveManufacturingPublic TransportationTransportation
Responsibilities
Client Onboarding: Serve as the primary point of contact for new clients, guiding them through the onboarding process from requirement gathering to system launch
Technical Consultation: Collaborate with clients to understand their specific needs, business processes, and goals. Offer tailored advice and solutions to help them optimize their use of our software
Configuration and Customization: Work closely with clients to configure and customize our software solutions to align with their unique business requirements. Collaborate cross-functionally with Client Care, Product, Marketing, Sales, and other departments to ensure customizations are implemented effectively
Issue Resolution: Proactively identify and address technical challenges or roadblocks during the onboarding process. Collaborate with internal teams to provide prompt and effective solutions
Cross-Functional Collaboration: Collaborate with sales, product, and development teams to communicate client feedback, feature requests, and opportunities for product enhancement
Client Relationship Management: Cultivate strong, long-lasting client relationships by serving as a trusted advisor and resource for ongoing change order assistance and enhancement suggestions
Documentation & Tracking: Maintain clear records of client requirements, project status, and key decisions within project management tools
Qualification
Required
Previous experience in a client-facing role, ideally within the real estate or technology sector
Proficiency with project management system like Teamwork, Jira, Confluence, Asana, Basecamp, etc
Solid technical aptitude and ability to grasp software functionalities quickly
Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical clients
Effectively manage and hold firm to the initial set expectations
Detail-oriented, organized, and capable of managing multiple tasks simultaneously
Demonstrated problem-solving skills and a proactive approach to issue resolution
Customer-focused mindset with a dedication to providing exceptional client experiences
Comfortable communication with clients on a daily basis via phone, email, chat and video conferencing
Preferred
Previous work in the real estate industry including brokerage, mortgage, or title
Proficiency in CRM systems, website administration, and software configuration
Benefits
401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance
Company
Tribus Group
Make mobility possible for everyone. In this modern world, our goal is to improve people's mobility.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Iddo Verweij
Interim Head of Innovation & Technology
Company data provided by crunchbase