TEKsystems · 12 hours ago
Care Management Support Coordinator II - J01003
United States
Full-time
Remote
Entry Level
$18.50/hr - $18.50/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Care Management Support Coordinator II. The role involves supporting administrative care management activities, performing outreach, answering inbound calls, and scheduling services to assist members and providers.
Information Technology
Responsibilities
Provides outreach to members via phone to support with care plan next steps community or health plan resources questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service
Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
May apply working knowledge of assigned health plans activities and resources
Serves as the front-line support on various member and/or provider inquiries requests or concerns which may include explaining care plan procedures and protocols
Supports member onboarding and day-to-day administrative duties including sending out welcome letters related correspondence and program educational materials to assist in the facilitation of a successful member/provider relationship
Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health SDOH needs
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Requires a High School diploma or GED
Requires 1 - 2 years of related experience
Attendance is important, timeliness and professionalism necessary
30 members/day (attempting to schedule or scheduling them)
Strict turnaround time for this department – if not met, subject to potential damages by the state
Fast-paced environment and expected to follow up within a certain timeframe
Have experience in handling high call volume
Ability to multitask, members and system programs
May be required to attend a morning training by the IT team to set up equipment
Once activated in the system, connect with Supervisor and Team Lead
Provide an overview of what the team does. Go over rules/expectations
Centene University training modules to complete compliance items
Training is in-house (completed by Scheduling Leadership and mentor schedulers) rather than with a set Centene trainer
Assigned lunch time and break times given
Preferred
Call center experience
Computer knowledge such as Outlook, Excel
Bilingual would be a preference but not a requirement
Good customer services skills
Call center experience may benefit as we do outbound calls all day as well as receive inbound calls
Fast-paced environments, not just working at own pace in a doctor's or medical office without being held to strict deadlines
Home health or managed care experience was previously required, but we are willing to train on this and open a wider net for candidates like other managers in this area!
Typing test, basic computers skills test, etc
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
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2026-02-03
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2025-10-29
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