Zayo Group · 1 day ago
Sales Support Specialist
United States
Full-time
Remote
Entry Level
$18.26/hr - $28.12/hr
2+ years expZayo Group is a provider of mission-critical bandwidth, serving various large enterprises across different sectors. The Sales Support Specialist role is essential for supporting the sales organization by managing inquiries, assisting with quoting and order entry, and troubleshooting issues to enable sales teams to focus on closing business.
Telecommunications
Responsibilities
Serve as the primary point of contact for sales inquiries submitted via the Sales Support Desk (email, phone call, chat, etc.)
Triage, prioritize, and resolve support requests related to quoting, pricing, order entry, contracts, and sales tools
Escalate complex requests to the appropriate teams (Sales Operations, Product, Finance, Legal, etc.) and track to resolution
Assist sales reps with building accurate quotes and proposals by using internal systems and tools
Support order creation and submission workflows, ensuring alignment with standard processes and policies
Support sellers in the use of Salesforce, Tranzact, and other sales systems
Troubleshoot common system issues and provide guidance or 'how-to' support
Maintain accurate opportunity, account, and contact data in CRM on behalf of sales when needed
Identify recurring issues, process gaps, and training opportunities based on support desk trends
Document common questions and solutions, contributing to knowledge base articles, job aids, and quick reference guides
Provide feedback to Sales Enablement on where processes, tools, or training can be improved to reduce friction for sellers
Communicate clearly and proactively with requestors regarding status, next steps, and resolution timelines
Participate in regular team huddles and calibration sessions to align on priorities and best practices
Qualification
Required
Minimum of two (2) years of experience in sales support, customer support, sales operations, or a related administrative/coordination role
Strong organizational skills with the ability to manage multiple requests and priorities simultaneously
High attention to detail and accuracy, especially with data entry, pricing, and documentation
Comfortable working in CRM and other business systems (Salesforce or similar strongly preferred)
Excellent written and verbal communication skills
Proven ability to work cross-functionally and build positive relationships with internal stakeholders
Communication: Ability to communicate effectively both internally and externally when needed
Customer (Seller) Focus: Treat internal sales teams as key customers; responsive and solutions oriented
Problem Solving: Ability to diagnose issues, ask good questions, and identify practical solutions
Process Discipline: Follows defined processes while also recognizing when an exception or escalation is needed
Ownership & Accountability: Takes responsibility for seeing requests through to resolution
Learning Agility: Quickly learns new systems, processes, products, and can adapt in a changing environment
Benefits
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Company
Zayo Group
For over 15 years, Zayo has been the driving force behind the world's most dynamic and forward-thinking enterprises, helping them pave the way to what's next.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Laura Littman
Chief of Staff to the CEO
Steve Smith
CEO
Recent News
Morningstar
2024-04-19
Company data provided by crunchbase